Live operations is built into the foundation before a game ever launches. As Senior Live Producer, you're the operational backbone of our upcoming live game, shaping the processes, pipelines, and cross-functional partnerships that will carry it from online tests through launch and beyond. You're not only the day-to-day planner, prioritizer, and advocate for a cross-functional live team spanning QA, release engineering, and production leadership, you're also the person leadership turns to for a clear read on test health, incident status, and what's coming next.
Responsibilities- Champion high-level live initiatives and coordinate across departments to hit delivery goals
- Maintain live team roadmap; triage, prioritize, and delegate tasks across the live team to keep operations running smoothly
- Partner with QA, Production Leadership, and Release Engineering to ensure successful first party submissions and proper issue tracking
- Communicate the health and status of online services regularly to leadership
- Coordinate incident reporting for online tests and live game; re-examine processes to future proof against similar issues
- Work with live team and partners to ensure new content and events are delivered to the community smoothly and on time
- Maintain collaborative relationships with internal departments and external groups
- Identify operational and technical risks early and own mitigation strategies
- Play the game
Requirements- 5+ years' experience in the games industry, with meaningful time spent in live operations
- Good sense of perspective - able to switch between "details" and "big picture" as needed
- Experience managing rapid-release content schedules and live operations on online multiplayer titles for Console and PC platforms
- Experience shipping console game titles including dealing with first party certification processes
- Experience with scheduling tools and managing a project budget
- Experience in risk analysis and mitigation, as well as incident report tracking and analysis
- Capable of multitasking and managing several important items at once, without allowing anything to be lost in the process
- Excellent communicator at all levels - team members, leads, and senior leadership - stays composed and focused under pressure
Preferences- Experience working with remote studios and contractors
- Deep understanding of online infrastructure best practices and methodologies including performance, scalability, reliability and security needs and considerations
BenefitsSome of the benefits and perks our employees get to enjoy, include:
- 100% Medical, Dental, Vision Coverage for you and your family
- Retirement Savings Plan Matching
- Career Improvement Plan
- Flexible Work Arrangements - In-House, Hybrid, and Remote
- Generous Time Off Policy
- Company Events - In-Person + Virtual Events
- Fully Stocked Kitchen + Sponsored Food Trucks
The estimated base pay range for this role is: $115,000 - $150,000 USD
