Position Summary The Senior Process Owner is the strategic steward of end-to-end processes across multiple functions or business areas. They lead complex improvements, influence standards and governance, and shape process strategy.
Key Responsibilities Process Strategy & Governance
- Own and continuously evolve assigned processes across the enterprise.
- Establish performance standards, KPIs, controls, and audit mechanisms.
- Provide oversight across the improvement lifecycle
Advanced Process Optimization
- Lead redesign and re-engineering of cross-functional workflows.
- Develop future-state blueprints aligned with organizational goals.
- Identify and quantify business value (efficiency, quality, cost, experience).
Requirements Leadership & Solution Design
- Drive enterprise-level discovery, scoping, and prioritization activities.
- Translate business goals into clear requirements, user stories, and epics.
- Partner with PMO, IT, and Product/Platform teams to ensure solutions are feasible and aligned.
Portfolio & Backlog Management
- Support the maintenance and execution of a prioritized improvement backlog for the process domain.
- Shape roadmaps and sequencing based on capacity, value, and risk.
- Influence cross-team prioritization
Coaching & Enablement
- Mentor Process Owners and junior analysts.
- Develop standards, templates, and best practices for the discipline.
Qualifications - 5-8 years in Business Analysis, Process Ownership, Continuous Improvement, or similar.
- Demonstrated experience leading medium-large process initiatives or re-engineering efforts.
- Strong familiarity with Agile, Lean, and process optimization frameworks.
Skills
- Advanced process analysis & redesign
- Stakeholder management across senior layers
- Roadmap & backlog ownership
- Data-driven decision-making
- Change management & communication
- Ability to influence without authority
Nice to Have
- Product Owner training (PSPO, CSPO, etc.)
- Lean Six Sigma Green/Black Belt
- Experience championing enterprise governance or operating models
Benefits, and Perks - Flexible work arrangements
- Generous vacation- wellness days and birthday off
- Extended health and dental coverage, plus virtual doctor services
- Employee Assistance Program and mental health resources
- Company-matching retirement savings plan
- Financial support for professional development
- Annual company events
- Exclusive access to perks and discounts
Position: Senior Process Owner
Location: Hybrid/North York
Industry: Financial Services
Employment Type: Permanent/Fulltime
Salary: $80,000-$90,000 + Bonus
