Lab Implementation Manager who will be responsible for driving successful onboardings, setups, and seamless integrations of new technologies, workflows, and processes that impact our in-office dental laboratories. This role ensures successful deployment of lab systems and tools by coordinating across clinical teams, technical staff, and support functions to drive operational efficiency, quality, and adoption of digital dentistry innovations. This includes but is not limited to: Intraoral Scanning, Digital Dentures, Analog Dentures, and operational lab support.
Job type: full-time
Salary: $80000 - $85000 / year
Travel: 80%
Remote work: 20%
Key Responsibilities:- Support Training & Adoption: Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements.
- Track Progress and Resolve Issues: Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns.
- Manage Lab Implementations: Maintain implementation documentation, SOPs, and training materials.
- Maintain Communication: Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation.
- Execute Project Plans: Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment.
- Ensure Site Readiness: Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality.
- Standardize Processes: Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations.
- Promote Ownership Post-Launch: Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance.
- Report to Leadership: Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities.
Required Qualifications: - Associates degree in Dental Technology, Healthcare Operations, Business Administration, Dental Hygiene or a related field (or equivalent experience).
- 2+ years of experience in dental lab operations, clinical project implementation, or multi-site healthcare deployment.
- Strong knowledge of digital dentistry tools and workflows (e.g., CAD/CAM, 3Shape, Exocad, 3D printing, intraoral scanning).
- Proven ability to lead implementation projects while establishing and enforcing clear accountability across teams.
- Excellent organizational, communication, and problem-solving skills.
- Ability to travel 80% of the time to practice locations across the Aspen Dental network.
Preferred Qualifications: - Experience working in a DSO or multi-location dental practice environment.
- Clinical or technical background in dental laboratory technology or restorative workflows.
- Experienced user of 3Shape Trios scanning and SprintRay 3D printing technology.
- Adaptability in a fast-paced environment
Key Competencies: - Accountability & Ownership - Holds teams and individuals responsible for deliverables, timelines, and outcomes.
- Cross-Functional Leadership - Coordinates across departments and locations to align goals and resolve obstacles.
- Project Execution - Manages details, anticipates challenges, and ensures successful implementation end-to-end.
- Operational Standardization - Drives consistency and efficiency across all labs and practice sites.
- Training & Change Management - Empowers users through structured training and supports adoption of new technologies.
- Quality and Compliance Focus - Maintains high standards of safety, regulatory alignment, and clinical accuracy.
- Communication & Influence - Builds strong relationships, sets expectations, and drives performance across diverse teams.
