ServiceNow

Senior Pricing Manager

ServiceNow • $155K — $272K *
Santa Clara, CA 95051In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years in enterprise technology focusing on pricing, sales strategy, or product strategy; AI experience is a plus.
  • 4+ years in Pricing Strategy or Business Strategy within tech or consulting firms.
  • Knowledge of SaaS business models and monetization trade-offs.
  • Ability to make decisions within structured frameworks, sometimes with incomplete data.
  • Expertise in designing pricing surveys, including A/B testing and conjoint analyses.
  • Strong understanding of target user needs and problem-solving capabilities.
  • Excellent communication skills to gain buy-in from senior stakeholders.

Responsibilities

  • Lead pricing and monetization strategy for AI offerings and other products.
  • Collaborate cross-functionally with product, GTM, and operations teams for alignment.
  • Conduct regular reviews on price realization with KPIs to optimize revenue.
  • Identify new business opportunities for incremental growth, including new pricing models.
  • Manage senior stakeholder relationships and ensure alignment on pricing changes.

Benefits

  • Health plans with flexible spending accounts.
  • 401(k) Plan with company matching contributions.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away policy and family leave options.
  • Work persona flexibility accommodating remote or in-office work.
Full Job Description
Job Description

What you get to do in this role:

As a Senior Product Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's portfolio.
  • Lead the pricing and monetization strategy across AI and other offerings, and use relevant analytical techniques to segment the market and make packaging recommendations
  • Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to strategic roadmap
  • Conduct periodic reviews of price realization, tracking KPIs, and drive recommendations to improve revenue and implement continuous pricing optimization plans
  • Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models, pricing promotions, and go to market approaches
  • Own and manage key senior stakeholders and drive alignment on pricing and packaging changes


Qualifications

To be successful in this role you have:
  • 7+ years of experience in enterprise technology industry across pricing, sales strategy, business operations and/or product strategy. Background in AI a plus
  • 4+ Years of Pricing Strategy, GTM or Business Strategy experience in a technology or consulting firm.
  • SaaS business knowledge with the ability to understand and model the tradeoffs of pricing and monetization decisions.
  • A framework or process by which to make decisions. At times, will need to make decisions quickly and often with incomplete data.
  • Expertise in designing pricing or marketing surveys such as conjoint analyses, A/B testing or equivalent
  • Deep understanding of your target users and are adept at understanding their problems and arriving at elegant solutions to those problems.
  • An effective communicator and are highly effective in securing buy-in on pricing/monetization strategies from executives and leaders across the business


JV20

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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