ServiceNow

Senior Pricing Strategy Manager

ServiceNow$155K — $272K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Experience integrating AI into workflows or decision-making
  • 6+ years in enterprise tech or 4+ years in management consulting with pricing and product management experience
  • Proven experience in developing and executing pricing strategies in software industries
  • Ability to solve ambiguous problems using structured frameworks
  • Strong communication skills for securing buy-in from cross-functional teams
  • Expertise in data analytics and pricing survey methodologies
  • Bachelor's in business or quantitative disciplines; advanced degree preferred

Responsibilities

  • Lead and advise on pricing and packaging strategies for growth
  • Develop monetization strategies informed by market dynamics and customer insights
  • Evaluate pricing model updates and product promotions
  • Create future-oriented pricing models based on emerging trends like AI
  • Define and track product pricing KPIs for actionable insights
  • Manage stakeholders to ensure alignment on pricing changes
  • Work cross-functionally to operationalize monetization strategies

Benefits

  • Flexible health plans including flexible spending accounts
  • 401(k) with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donation programs
  • Flexible time off policy and family leave options
Full Job Description
Job Description

What you get to do in this role:

As a Senior Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.
  • Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow's product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives
  • Partner on key initiatives such pricing model updates, evaluating packaging decisions and product promotions
  • Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI
  • Define, track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy
  • Manage key stakeholders and drive alignment on pricing and packaging changes
  • Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
  • 6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management; experience in enterprise technology Services businesses a plus
  • Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration
  • Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation
  • Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives
  • Expertise in analytics including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing or equivalent
  • Bachelor degree in business, economics, operations, or other quantitative disciplines. Graduate degree in above disciplines a plus


JV20

For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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