JetBlue Airways

Senior Practitioner Org Dev Change Mgmt

JetBlue Airways • $88K — $132K *
Long Island City, NY 11101In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business Administration, Human Resources, Organizational Development or related field, or equivalent experience with a High School Diploma/GED and relevant experience
  • Three years of Change Management and Organizational Development experience with consulting background
  • Strong presentation and facilitation skills demonstrated through a work sample during the hiring process
  • Ability to manage confidential information with professionalism
  • Excellent interpersonal skills for influencing relationships and project management
  • Experience handling multiple concurrent projects while maintaining high customer service standards
  • Advanced proficiency in Microsoft Office and various technologies including AI

Responsibilities

  • Partner with internal stakeholders to identify and analyze complex organizational needs
  • Build trusted relationships through coaching and consultation during change initiatives
  • Lead or partner on organizational development projects, including talent development and change management
  • Design and execute comprehensive change management strategies to enhance adoption
  • Develop and maintain OD and change management frameworks, tools, and training materials
  • Facilitate workshops and strategy sessions to drive alignment and decision-making
  • Conduct benchmarking studies and internal data analysis to inform solutions

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crews member stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space available travel on JetBlue
Full Job Description
Position Title: Senior Practitioner, Organizational Development and Change Management (LSC)

Position Summary

The Senior Practitioner, Organizational Development and Change Management, reports to the Manager of Organizational Effectiveness (OE). The Senior Practitioner partners with business leaders and across the People team to design and implement organizational development and change management strategies that enable successful business transformation. This role serves as an internal consultant, applying organizational design, change management, facilitation, and consulting practices to improve overall organizational effectiveness, strengthen leader capability, and support sustainable adoption of strategic initiatives.

The Senior Practitioner collaborates with leaders and key stakeholders to assess organizational needs, develop practical solutions, and guide teams through complex change while balancing business objectives and crewmember experience. The role independently manages complex projects and engagements, effectively navigating ambiguity and organizational dynamics to influence outcomes and advance business priorities.

Essential Responsibilities
  • Partner with internal stakeholders to diagnose complex organizational needs and identify root causes to develop tailored, data-driven recommendations, and implement customized Organizational Development and Change Management solutions
  • Build trusted relationships with leaders at multiple levels of the organization by providing thought partnership, coaching, and consultation throughout organizational change initiatives
  • Independently lead or partner with the OE Manager and other team members, to address organizational development requests, which may include organizational design, strategy development, new leader transitions, talent development, and change management initiatives aligned with business priorities
  • Develop and execute comprehensive change management strategies including stakeholder engagement, change impact assessments, communications, readiness planning, risk assessment and mitigation, and more to improve adoption and sustain business outcomes
  • Design, develop, maintain, improve, and educate others on OD and Change Management frameworks, tools, templates, training, and additional resources to support ongoing business transformation
  • Design and facilitate workshops, strategy sessions, and leadership discussions that build alignment, solve business challenges, and drive effective decision-making
  • Conduct internal and external benchmarking studies and analysis to inform organizational solutions
  • Lead data collection approaches and methodologies (e.g., conduct interviews, focus groups, design surveys, operational visits) and analyze results to identify themes and insights
  • Contribute to team meetings, events, and training by developing content, materials, and agendas, facilitating discussions and supporting logistics as appropriate, and ensuring effective follow-through on actions and commitments
  • Research emerging practices, recommend improvements, and incorporate relevant approaches into OD and Change Management projects, programs, tools, and methodologies
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's Degree in Business Administration, Human Resources, Organizational Development or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant experience
  • Three (3) years of Change Management and Organizational Development experience with an internal or external consulting background
  • Demonstrate strong presentation and facilitation skills through completion of a work sample during the hiring process
  • Ability to handle confidential information with professionalism and diplomacy
  • Experience interacting daily with people at different levels within the organization, including developing and maintaining ongoing relationships and influencing project approaches and timelines
  • Experience managing multiple projects while providing exceptional customer service
  • Adept at using Microsoft Office and other technology including AI
  • Available for occasional overnight travel (10%)
  • Able to pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Master's Degree in Industrial/Organizational Psychology, Human Resources, or Business
  • Five (5) years of Change Management and Organizational Development experience with an internal or external consulting background
  • Ability to articulate and apply Organizational Psychology theories effectively to multiple audiences
  • Ability to create aesthetically appealing and logically organized presentation materials and facilitation agendas
  • Prosci or other certification in Change Management
  • Knowledge or experience in Organizational Design
  • Certification in a Coaching methodology
  • Working knowledge of process mapping
  • Previous formal leadership and management experience
  • Understanding of airline operations and shift-based, customer-facing work groups
  • Experience creating and presenting talent-related training, materials, and team updates
  • Experience with job analysis and evaluation, and job description preparation
  • Expert skills with Microsoft Office Suite and leveraging LLMs

Crewmember Expectations:
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:
  • Computer and other office equipment

Work Environment:
  • Traditional office Environment
  • Occasional before/after work hours

Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:
  • The base pay range for this position is between $88,000.00 and $132,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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