Job Description:

As a Senior People Ops Specialist, you will support the delivery of core People operations services across areas such as workforce administration, onboarding, time and absence management, compliance-related processes, and knowledge content maintenance. This role is critical in ensuring that People services are delivered accurately, consistently, and in line with policies, service standards, and local statutory requirements.

You will work closely with employees, managers, local and global People teams to administer transactions, maintain employee data and documentation, support employee lifecycle processes, respond to operational requests, and resolve day-to-day issues in a timely and service-oriented manner. The role also ensures that local legal, regulatory, labor law, and compliance requirements are appropriately reflected in service delivery, documentation, and process execution.

This position requires strong discipline, attention to detail, and a continuous improvement mindset to deliver reliable and high-quality employee experience while supporting operational excellence across the People function.

Responsibilities:

• Deliver accurate and timely People operations support for the assigned region, ensuring high-quality employee and manager experience.
• Execute core employee lifecycle processes including workforce administration, onboarding, employee changes, and offboarding in line with defined service standards.
• Maintain and update employee data, People records, contracts, and other documentation in systems with a high level of accuracy and confidentiality
• Respond and follow-up on employee, manager, and queries related to People operations processes, policies, and cases in a timely, service-oriented manner. Ensure proper resolution and escalation, where needed.
• Ensure operational activities are delivered in line with statutory requirements, internal policies, and compliance standards for the countries in scope.
• Support the preparation and maintenance of documentation required for audits, controls, and compliance-related reviews.
• Maintain and update knowledge articles, process documentation, and operational guidance materials to support consistent service delivery.
• Support LMS activities, including training assignments, enrollment requests, and troubleshooting to ensure a seamless learning experience for employees.
• Support and coordinate statutory reporting and compliance requirements, ensuring accurate and timely submission of employment-related filings, audits, and regulatory reporting obligations while maintaining compliance with federal, state, and local regulations.
• Proactively engage and collaborate closely with local People teams, HR Business Partners, Payroll, Talent Acquisition, managers, and other stakeholders to ensure seamless service delivery, resolve inquiries and address challenges.
• Identify process inefficiencies, data quality issues, and recurring service challenges, and contribute to continuous improvement initiatives.
• Use systems, workflow tools, and digital solutions effectively to support operational efficiency, process consistency, and employee experience.

Requirements:

• Bachelor's Degree required.
• Preferred: 5-7 years of experience in People operations, workforce administration, or a comparable People support role.
• Proficient in MS 365; experience with HRIS platforms such as Workday, ServiceNow, or similar tools is required. Experience with Cornerstone is an advantage. Comfortable adopting emerging technologies including AI-powered solutions, to enhance processes, automation and support continuous improvements.
• Strong knowledge of People operations processes and employee lifecycle support.
• Good understanding of workforce administration, onboarding, time management, absence processes, and policy and compliance requirements.
• Knowledge of local labor law, statutory, and regulatory HR requirements.
• Ability to work accurately and with high attention to detail in systems and manage employee data, documentation, and case-related activities and ability to handle confidential and sensitive information with discretion.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and transactions.
• Strong communication and interpersonal skills with a service-oriented approach to supporting employees and stakeholders.
• Advanced problem-solving and analytical skills to assess requests, identify issues, manage data and support process improvement.
• Ability to maintain and update knowledge content, process documentation, and operational guidance materials.
• Commitment to improving worker experience through operational excellence, compliance, and continuous improvement.

Ferring + you

At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable, and the chance to work with the industry's most impressive people, these are just some of the ways we live our "People First" philosophy.

Our Compensation and Benefits

At Ferring, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $94,000 to $175,000, which is the reasonable estimate of the base compensation for this role. The actual amount paid may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, education and primary work location. Additional compensation for this role will be provided based on competitive annual incentive compensation targets in the form of an annual bonus - payouts are based on individual and company performance.

Benefits for this role include: comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees; a 401k plan and company match; short and long-term disability coverage; basic life insurance; wellness benefits; reimbursement for certain tuition expenses; sick time frontloaded yearly of 40 hours, or higher if state or local law requires; vacation time for full time employees to accrue between 112.5 and 150 hours yearly in the first four (4) years of employment, and additional accruals starting in the fifth (5th) year of employment; and 12 to 13 paid holidays per year. We are proud to offer 20 weeks of paid parental leave, learn more about the parental leave offering in our benefits package here. For roles that are not field-based, Ferring has a hybrid work policy that is four days in the office, with the option to work one day remotely.

Location:
Parsippany, New Jersey