Carvana

Senior Operations Manager

Carvana$90K — $120K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in dealership operations management or a related field
  • Strong understanding of fixed operations, including service and parts departments
  • Proven ability to analyze KPIs and implement actionable solutions
  • Experience managing teams of diverse professionals, focusing on training and development
  • Excellent communication skills with OEM representatives and service teams

Responsibilities

  • Lead dealership's service and parts operations to meet revenue and customer satisfaction goals
  • Analyze KPIs and execute performance improvement plans based on findings
  • Implement standardized work, safety protocols, and operational excellence in service areas
  • Manage vendor relationships to maintain dealership facilities and compliance standards
  • Act as liaison with OEMs to ensure conformity with warranty and audit requirements
  • Drive continuous improvement initiatives to enhance efficiency and customer experience
  • Recruit, mentor, and develop high-performing teams within service and parts departments

Benefits

  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company matching contributions
  • Paid time off and flexible scheduling options
  • Opportunities for professional development and career progression
  • Discounts on products and services
Full Job Description
About the team and position

The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 50 associates and managers, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.
What you'll be doing
Management - Service & Parts Operations
  • Lead all aspects of the dealership's Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets.
  • Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets.
  • Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
  • Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput.
  • Monitor warranty processes to ensure compliance and maximize claim recovery.
  • Continuously improve customer experience, speed of service, and first-time fix rate.

Facilities - Dealership Maintenance & Compliance
  • Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards.
  • Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments.
  • Work with Carvana's Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage.
  • Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers.

Relationship - OEM & Brand Alignment
  • Serve as primary liaison with OEM representatives across service, parts, and facility compliance.
  • Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs.
  • Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues.
  • Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives.
  • Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support.

People Leadership & Development
  • Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions.
  • Establish and oversee training, certification, and career progression programs for associates at all levels.
  • Deliver competency-based feedback and performance reviews to drive accountability and growth.
  • Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution.
  • Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.

Continuous Improvement
  • Identify and prioritize opportunities for process and performance improvement across fixed operations.
  • Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience.
  • Hold teams accountable for measurable results from continuous improvement efforts.


Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Carvana

Founded in 2012 and based in?Phoenix, Carvana’s mission is to change the way people buy cars. By removing the traditional dealership infrastructure and replacing it with technology and exceptional customer service, Carvana offers consumers an intuitive and convenient online car buying and financing platform. Carvana.com enables consumers to quickly and easily shop more than 15,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts, and schedule as-soon-as-next-day delivery or pickup at one of Carvana’s patented, automated Car Vending Machines.

Carvana Careers

Join the dynamic team at Carvana, a leading e-commerce platform for buying and selling used cars, where innovation drives us and leadership thrives. At Carvana, we offer more than just job opportunities; we provide a pathway to a rewarding career in the automotive and technology industries.

Work You’ll Do

Become a part of Carvana’s commitment to changing the car buying experience by joining our diverse team. We leverage cutting-edge technology and bold innovation to stay ahead in a fast-evolving market. Our team is composed of driven professionals who lead the industry in expertise and are the backbone of our growth and success.

Explore Professional Growth

At Carvana, we believe in nurturing talent and fostering professional growth. Our leadership is dedicated to providing extensive training and development programs that empower you to climb the career ladder with confidence. From entry-level positions to senior roles, every team member receives the support and resources they need to excel.

Innovative Work Environment

Our culture is built on a foundation of diversity and inclusion, where every employee’s contribution is valued. Work alongside industry leaders and peers in an environment that celebrates creativity and strategic thinking. Carvana is not just a company; it’s a revolutionary approach to the automotive market.

Join Our Team

Discover a range of employment opportunities at Carvana, from customer service and vehicle operations to software development and marketing. Each position offers a chance to develop skills that are crucial for personal and professional development. We are hiring individuals who are passionate, curious, and eager to drive change within the industry.

Internship Programs

Kickstart your career with a Carvana internship. Gain invaluable experience, build your resume, and make connections that will open doors to future opportunities. Our internships provide a real-world glimpse into high-level projects and day-to-day operations, preparing interns for full-time roles in their chosen fields.

Benefits and Perks

Carvana cares for its employees by offering competitive benefits, including health insurance, retirement plans, and wellness programs. We also understand the importance of work-life balance and provide flexible working arrangements to suit different needs and lifestyles.

Networking and Career Advancement

Enhance your career prospects through Carvana’s robust professional networking opportunities. Connect with leaders and peers within and outside the company to expand your professional network and uncover new career paths.

Stay Connected

Search open positions that match your skills and interests on our Carvana Jobs portal. We look for innovative, driven, and collaborative individuals to join our team.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Subscribe to our Carvana Careers blog for the latest news and updates in the world of automotive e-commerce.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Carvana. Join Carvana today and be part of a company that’s redefining the automotive industry through technology, innovation, and a strong commitment to excellence.
Learn more about Carvana
Size
21,000 employees
Market Cap
$716.3 million
Industry
Net Income
-$171.1 million
Founded
2013
5 Year Trend
+103.7%
Revenue
$5.5 billion
NASDAQ

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