The OpportunityStepful is scaling fast - from 30,000 active monthly students today to 100,000+ - and how we get students from enrollment to employment is central to that growth.
As Senior Operations Manager, Career Coaching, you'll own the end-to-end career and externship experience for D2C students at scale. You'll lead a team of coach managers and the coaches under them, building the systems, processes, and culture needed to deliver consistently excellent outcomes as our student base grows 3x and beyond.
This role reports into our Director, Operations.
What You'll Do- Lead a growing team of coach managers responsible for frontline career coaching and job placement support - developing their skills, setting performance standards, and creating the conditions for them to do their best work.
- Build for scale, not just for today. Design and implement the operating infrastructure - playbooks, workflows, automation, quality frameworks - that lets a larger team deliver high-quality placement outcomes without a proportional increase in headcount.
- Drive placement outcomes. Own the metrics that matter: placement rates, time-to-placement, employer satisfaction, and student career outcomes. Identify where we're falling short and build action plans to close the gap.
- Experiment and iterate. Test new approaches to career coaching, externship matching, and employer engagement. Use data to evaluate what's working and move fast on the findings.
- Work cross-functionally. Partner with Product, Learning, and Engineering to surface insights from the coaching team and help shape the tools and features that support student career success.
What You'll Bring- 3+ years of operations or consulting experience
- 2+ years in a D2C startup environment
- Experience managing managers, not just individual contributors
- Strong analytical skills and a track record of using data to improve outcomes at scale
- Ability to hold strategy and execution at the same time - you can set the direction and roll up your sleeves
- Comfort operating in a high-growth, fast-changing environment
Bonus points if:- You have an MBA
- You've previously built or scaled a coaching or placement operation
- You have experience in healthcare or workforce development
