The opportunity:
As Group Manager, Operations you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes.
This role reports into our Director, Operations.
What you'll do:
- Drive strategic initiatives to improve a large portion of the student journey from learning to job placement
- Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale
- Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators
- Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals
- Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates
- Work cross-functionally with product, learning, and engineering teams to provide visibility into students' and student experience professionals' feedback to help inform their product roadmaps
What you'll bring:
- 5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment
- Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals
- Ability to own both strategy & execution
- Ability to align multiple stakeholders on the strategic direction for the business
- Ability to work directly with external partners and clients
Bonus points if:
- You have an MBA
- You've previously worked at a startup
- You have experience working in healthcare
Interview Process:
- Step 1: Introductory call with Talent Acquisition team member
- Step 2: Hiring Manager interview
- Step 3: Take-home assignment and presentation
- Step 4: On-site panel interview in NYC
Benefits and Compensation:
- Meaningful Equity Stake
- Subsidized Medical, Dental, and Vision insurance plan options
- 401(k)
- FSA, HSA and commuter benefits
- Open vacation policy, including:
- Guidance of 15 days PTO annually
- Stepful closed the last week of December
- 15 work-from-anywhere days
- 10 public holidays observed for 2026
The target base salary range for this opportunity is
$170,000 - $185,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
