Full Job Description
Company Description
SharedLABS is a global software and technology services company providing a broad range of software, digital, cloud, and security services to both commercial and government clients which enable businesses to innovate and compete in today's competitive marketplaces. A respected partner to many of the largest technology companies in the world, SharedLABS creates, supports, implements, and manages the software, infrastructure, and e-commerce systems which drive today's digital world.
Job Description
for incident resolution during U.S. domestic business hours.
• Provide support for testing android and iOS Operating Systems
• Provide support for Mobile VPN
• Provide support for Mobile Threat Management
• Provide support for Lines of Business Mobile Devices
• Tasks
• Troubleshoot Workspace One administrative and Intelligent Hub related issues on all concession (company owned) mobile devices
• Troubleshoot mobile application issues related to published apps on all concession (company owned) mobile devices
• Publish Knowledge Base (KB) articles and maintain content per standards
• Provide weekly time spent on specific issues/projects in spreadsheet form to supervisor
Mobile VPN
• Tasks
• Troubleshoot Workspace One administrative and Intelligent Hub related issues related to VMWare Tunnel and/or Secure Access VPN apps on all concession (company owned) mobile devices and systems
• Maintain initial KB article documentation. Update articles as requested.
Mobile Threat Management
• Tasks
• Troubleshoot and provide assistance for Lookout application issues on all concession (company owned) mobile devices
• Update Mobile Threat Management related KB articles and maintain content per standards
• Provide weekly time spent working on Lookout app related problems in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
