Royal Bank of Canada

Senior Middleware Technical Support Administrator

Royal Bank of Canada$90K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8 years of IBM WebSphere Application Server administration in large enterprise settings, preferably in banking or financial services
  • Extensive knowledge of WebSphere Application Server Network Deployment architecture and IBM HTTP Server integration
  • Expertise in TLS/SSL certificate management and platform patching/upgrades via IBM Installation Manager
  • Strong skills in Jython and shell scripting, with experience in ITIL-governed environments
  • Effective written communication and documentation skills for technical knowledge capture and transfer

Responsibilities

  • Build and configure IBM WebSphere Application Server environments to support banking applications
  • Design and implement secure configurations using TLS/SSL protocols and maintain system integrity
  • Troubleshoot WebSphere platform issues and provide 24/7 support for runtime stability
  • Document infrastructure configurations and technical solutions for team knowledge
  • Automate environment provisioning using Jython, shell scripting, and Ansible

Benefits

  • Competitive compensation and comprehensive Total Rewards Program including performance bonuses
  • Leaders committed to your growth with coaching and mentoring
  • Work within a dynamic team of technical experts building critical infrastructure
  • Opportunities to develop expertise in emerging technologies
  • Flexible work arrangements for a better work-life balance
  • Satisfaction of contributing to stable and secure organizational infrastructure
Full Job Description
Job Description

What is the opportunity?

RBC's Middleware Technical and Runtime Support team is the backbone of our enterprise infrastructure, providing secure, stable, and scalable WebSphere hosting environments that enable business units across the bank to deploy and run their applications successfully. As a WebSphere System Administrator, you'll design and maintain the server infrastructure that thousands of banking applications depend on daily. This role offers the chance to work with cutting-edge enterprise technologies, collaborate across teams, and contribute directly to RBC's operational resilience and security posture.

What will you do?
  • Build and configure IBM WebSphere Application Server environments including Network Deployment cells, deployment managers, nodes, clusters, and IBM HTTP Server to provide robust hosting infrastructure for various banking applications and business units
  • Design and implement secure, compliant configurations using TLS/SSL protocols, keystores, and platform hardening best practices while maintaining currency through regular patches and upgrades
  • Perform advanced troubleshooting of WebSphere platform issues and provide 24/7 on-call production support to ensure runtime stability; document findings and conduct post-incident reviews to drive continuous improvement and team learning
  • Document infrastructure configurations, procedures, and technical solutions to build institutional knowledge and enable effective knowledge transfer across the team and during onboarding
  • Automate environment provisioning and configuration management using Jython, shell scripting, and Ansible to improve efficiency and consistency across hosting environments


What do you need to succeed?

Must-have:
  • 5-8 years of hands-on IBM WebSphere Application Server administration in large enterprise environments, preferably banking or financial services
  • Deep knowledge of WebSphere Application Server Network Deployment architecture and IBM HTTP Server integration
  • Proven expertise in TLS/SSL certificate management and platform patching/upgrades using IBM Installation Manager
  • Strong scripting skills with Jython and shell scripting; experience in ITIL-governed environments
  • Strong written communication and documentation skills with experience capturing technical knowledge for team reference, post-incident analysis, and knowledge management

Nice-to-have:
  • Experience with OpenShift/Kubernetes or WebSphere Liberty containerized deployments
  • Automation expertise using Ansible or Ansible Automation Platform for middleware provisioning
  • Hands-on experience with observability platforms such as Dynatrace

What's in it for you?
  • Competitive compensation and comprehensive Total Rewards Program including performance bonuses and flexible benefits
  • Leaders committed to your growth through coaching, mentoring, and progressively greater responsibilities
  • Work within a dynamic, collaborative team of technical experts building critical infrastructure that enables other teams to succeed
  • Opportunities to develop expertise in emerging technologies and take on strategic infrastructure initiatives
  • Flexible work arrangements supporting a healthy work-life balance
  • The satisfaction of being a foundation-builder-knowing your work delivers the stable, secure platform that the entire organization depends on


#LI-POST

#TECHPJ

Job Skills
Adaptability, Critical Thinking, IBM WebSphere Application Server, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Infrastructure Automation, Kubernetes, Middleware, Production Support, Red Hat Ansible, Red Hat OpenShift, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-29

Application Deadline:

2026-07-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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