Airbnb

Senior Market Manager

Airbnb$139K — $163K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in sales, account management, or business development within luxury travel or real estate
  • Proven track record in achieving acquisition and revenue targets
  • Experience collaborating across teams to drive results
  • Familiar with CRM tools for pipeline management and reporting
  • Strong negotiation skills for high-value partnerships

Responsibilities

  • Lead acquisition of new hosts and listings in specified markets
  • Prospect high-quality properties using networking and research
  • Qualify leads and coordinate with onboarding teams
  • Articulate Airbnb Luxe's value to luxury audiences
  • Manage market launches, host recruitment, and performance monitoring
  • Serve as primary contact for Luxe hosts, providing data-driven recommendations
  • Collaborate with internal teams on escalated issues and product updates

Benefits

  • Eligible for bonus and equity
  • Receive Employee Travel Credits
  • Comprehensive benefits package
  • Collaborative team environment
  • Opportunities for professional growth
Full Job Description
You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.

The Difference You Will Make:

As a Luxe Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies - acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.

A Typical Day:
Supply Acquisition & Pipeline Development
  • Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals
  • Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators
  • Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation
  • Compellingly articulate Airbnb Luxe's value proposition across all formats - phone, email, in-person - tailored to the luxury audience
Market Development & Launches
  • Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring
  • Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape
  • Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region
Host Account Management & Optimization
  • Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor
  • Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations
  • Support onboarding of new listings for assigned hosts, ensuring a seamless experience
  • Design and deploy strategies to manage and optimize long-tail hosts across your markets
  • Improve listing bookability through performance analysis and targeted host education
Cross-Functional Collaboration & Escalations
  • Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives
  • Serve as an effective "air traffic controller" - routing host requests to the right internal resources while maintaining direct host accessibility
  • Cascade host feedback to relevant stakeholders to inform product and policy decisions
  • Educate hosts on significant product updates, policy changes, and platform best practices

Your Expertise:
Experience
  • 6+ years of relevant experience in sales, account management, business development, or strategic partnerships - ideally within luxury travel, hospitality, or real estate
  • Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment
  • Experience working cross-functionally across teams to influence change and drive results
  • Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting
Skills & Competencies
  • Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry
  • Excellent negotiation skills and the ability to close complex, high-value partnerships
  • Sharp market instincts - you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy
  • Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence
  • Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously
  • Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment
Mindset
  • Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space
  • A consultative, relationship-first approach - you build trust before you close deals
  • Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate
  • Collaborative by nature - you understand that success in this role is a team sport

Your Location:

Due to the nature of this position, the successful applicant will need to be based in Los Angeles, CA to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$139,000-$163,000 USD

About Airbnb

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. The company connects travelers seeking authentic experiences with hosts offering unique, inspiring spaces. Whether the available space is a castle for a night, a sailboat for a week, or an apartment for a month, Airbnb is the easiest way for people to showcase these distinctive spaces to an audience of millions. By facilitating bookings and financial transactions, Airbnb makes the process of listing or booking a space effortless and efficient. With 4,500,000 listings in over 65,000 cities in 191 countries, the company offers the widest variety of unique spaces for everyone at any price point around the globe.

Airbnb Careers

Join the vibrant team at Airbnb, the world’s leading community-driven hospitality company, where innovation, leadership, and diversity training are at the heart of our professional ethos. At Airbnb, we offer more than just job opportunities; we provide a platform for growth, learning, and meaningful connections. Work You’ll Do Become a part of Airbnb’s dynamic team and contribute to reshaping the travel and hospitality landscape globally. Our commitment to innovation and cultural understanding sets us apart, allowing us to enhance the travel experience for millions of users worldwide. Lead with Innovation and Diversity At Airbnb, we believe in leading with innovation and embracing diversity. Our leadership is committed to fostering an inclusive environment where every team member can thrive. Diversity training is integral to our operations, ensuring that we continue to be a leader in creating inclusive travel experiences. Explore Professional Growth and Development Airbnb offers a wealth of career advancement opportunities, supported by robust training programs and professional development courses. Whether you’re looking for a full-time position or an internship, Airbnb empowers you to excel and grow your career to new heights. Join Our Global Team Work alongside a global team of passionate, creative, and solution-driven professionals. At Airbnb, we value the skills and perspectives of our diverse team members, and we continuously strive to leverage this collective power to innovate and lead in the industry. Benefits and Culture Airbnb is dedicated to providing its employees with a supportive and empowering work environment. Our benefits package is designed to enhance your life both inside and outside of work. Enjoy comprehensive health benefits, flexible working conditions, and unique perks that encourage a balance of work and life. Networking and Career Opportunities Expand your professional network within Airbnb through various networking events, mentorship programs, and collaborative projects. Our vibrant culture of connectivity opens doors to enriching career paths and professional relationships. Apply Now Ready to take the next step in your career? Explore the exciting job opportunities and internships available at Airbnb. We are actively hiring talented individuals who are passionate about making a difference in the world of travel. Visit our Careers Page Stay updated with the latest from Airbnb Careers by visiting our dedicated careers page. Discover new job openings, read about our company culture, and find tips for your resume and interview preparation. Join Airbnb and be part of a team that’s committed to redefining the future of travel through innovation, leadership, and a deep respect for diverse cultures and communities. Your journey to a fulfilling career starts here.
Learn more about Airbnb
Size
5,000 employees
Market Cap
$52.6 billion
Industry
Net Income
-$4.5 billion
Founded
2008
5 Year Trend
+29.3%
Revenue
$3.3 billion
NASDAQ

Similar Jobs

More Jobs at Airbnb

More Hospitality & Recreation Jobs

Find similar Senior Market Manager jobs: