Senior Manager, Solutions Architecture

Integral Ad Science

$138K — $237K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in ad tech with a proven customer service track record.
  • At least 5 years of direct managerial experience.
  • Strong knowledge of video ad serving, openRTB, SSAI, and programmatic technologies.
  • Experience collaborating with high-touch technical clients and cross-functional teams.
  • Proficient in object-oriented programming, tool development, and automation.
  • Skilled in data analysis with tools like MySQL and Amazon Athena.
  • Exceptional communication skills for conveying complex technical concepts.

Responsibilities

  • Oversee all aspects of customer service for CTV/OTT video business.
  • Engage regularly with customers to understand and address their needs.
  • Analyze data and run reports to derive client insights.
  • Funnel client feedback to product and engineering teams for product enhancement.
  • Manage assigned accounts while also leading a team of Technical Account Managers.
  • Identify areas for improvement across project management and client success.
  • Provide mentoring and documentation support to junior team members.

Benefits

  • Comprehensive benefits package including paid time off and health insurance.
  • Options for PPO, HSA, and FSA.
  • 401k plan with employer matching contributions.
  • Eligibility for annual bonuses and incentive plans.
  • Great work environment with a player/coach structure promoting professional growth.
Full Job Description
Job Description:

The Senior Manager, Solutions Architect will have strong technical aptitude, problem solving skills, critical thinking, and communication skills that can oversee all aspects of customer service as they leverage Publica to power their CTV/OTT video business. You will be engaging with customers regularly, deep diving into data and running analyses, responding to a wide range of customer inquiries, becoming an expert with all products, funneling feedback from clients to our product and engineering team, and ultimately be responsible for the growth of accounts.

Things that we are looking for:

10+ years of ad tech experience with a solid track record of delivering best in class customer service with at least 5 years of direct manager experience.
  • Strong command and knowledge of video ad serving, openRTB, SSAI, header bidding, programmatic advertising, and the technologies that power them all
  • Experience working with high touch and highly technical clients to understand their needs and working with different teams to resolve issues from pre-sales all the way to post-sales and full scale implementation across enterprise clients
  • Exposure in a multitude of ad tech user interfaces (ie ad servers, SSP platforms, DSP platforms, etc)
  • Proven experience with object oriented programming, tool development, and automation
  • Able to deliver insights by way of data, reports, and/or presentations by working with large data sets and the tools to query them (MySQL, Amazon Athena)
  • Highly motivated self-started with a persuasive and success-driven personality.
  • Strong technical, analytical, and problem-solving ability
  • Exceptional verbal and written communication skills and the ability to take complicated technical concepts and explain them in a straightforward way across the full organization of the customer - end user to the c-suite
  • Combination of excellent technical, product, and business skills
  • History of driving projects forward and identifying areas for improvements, both internally and externally
  • Must have a passion for documentation and mentoring junior talent
  • This role will be a player/coach where you will have own assigned accounts and also manage the Technical Account Managers (three team members)


IAS Pay Transparency:

The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate's compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.

Primary Location:
US - New York, NY
Primary Location Base Pay Range:

$138,600.00 - $237,600.00 Annual
Additional Locations:
US - San Francisco, CA
Additional Locations Pay Range:
138,600.00 - 237,600.00 USD Annual

#LI-Hybrid

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