Position SummaryCVS Health is looking for a Senior Manager, Software Development Engineering to drive execution for the Contact Center platform, enabling seamless omnichannel experiences for members.
This role functions as a solution execution lead, responsible for delivering core business capabilities, foundational AI capabilities, and platform technology enablers required to achieve end-to-end business outcomes.
The role partners closely with Product, Architecture, and cross-program stakeholders to deliver consistent, high-quality, AI-enabled member experiences, while advancing DevOps maturity, release management, and platform scalability.
Key Responsibilities
- Serve as the solution execution lead, delivering core capabilities, AI frameworks, and platform enablers that drive measurable business outcomes across contact center operations
- Lead end-to-end solution delivery across omnichannel platforms, improving first-contact resolution, reducing call drivers, and increasing agent productivity and experience consistency
- Deliver foundational AI capabilities that enable workflow automation, reusable service agent patterns across assisted and self-service channels, and adoption of agent orchestration approaches
- Drive execution across engineering and operations to deliver scalable, reliable solutions aligned to business KPIs
- Lead innovation and POCs, accelerating adoption of AI and automation capabilities into production
- Advance DevOps and CI/CD practices and modernize release management to improve delivery velocity, stability, and adoption
- Ensure solutions meet performance, scalability, and reliability standards, driving improved operational metrics and customer satisfaction
Required Qualifications- 8+ years of experience in software engineering, solution architecture, or platform engineering, delivering large-scale enterprise solutions
- Proven ability to lead end-to-end solution delivery for complex, distributed platforms (contact center, CRM, or omnichannel ecosystems), driving measurable improvements in performance, scalability, and user experience
- Experience leading POCs and innovation initiatives and scaling them into production solutions that deliver business value
- Strong experience driving modern engineering practices, including DevOps, CI/CD, cloud-based architectures, and API-driven integrations to improve delivery speed, quality, and reliability
- Experience delivering or enabling AI-driven capabilities or automation frameworks within enterprise platforms
- Ability to translate business and product needs into scalable technical solutions that drive measurable outcomes, including improved speed to market, operational efficiency, and customer experience
Preferred Qualifications- Proven leadership in executing cross-functional and cross-program initiatives, ensuring alignment and delivery against shared business goals
- Strong communication skills with the ability to clearly articulate technical strategy, trade-offs, and delivery risks
- Experience with contact center platforms (Salesforce Service Cloud, Five9, etc.)
- Experience with SAFe or large-scale Agile programs
- Healthcare or regulated industry experience
EducationBachelor's degree in Computer Science, Information Systems, Engineering, related field, or equivalent experience (Highschool diploma plus 4 years relevant work experience).
Pay RangeThe typical pay range for this role is:
$130,295.00 - $260,590.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/18/2026
