eBay's Customer Support Platform organization is seeking a highly qualified Senior Engineering Manager. This leader will guide strategic engineering initiatives passionate about platform modernization, AI-enabled transformation, and driving outstanding performance across key customer support systems.
This leader will help evolve long-standing enterprise platforms into scalable, cloud-native, connected, and intelligent systems. These systems improve customer experience, operational efficiency, and agent productivity worldwide.
The role requires a technically strong engineering leader with deep experience in distributed systems, modern full-stack development, enterprise architecture, and large-scale engineering execution. The ideal candidate combines strong technical depth with organizational leadership, multi-functional influence, and the ability to lead high-performing engineering teams through complex transformation programs.
This position will partner closely with development, product development, project coordination, IT operations, data, and business representatives across global teams while helping build long-term platform and technology strategy.
This role also requires a strong technology evangelist who can champion AI-enabled development methodologies, engineering efficiency improvements, observability practices, reliability in production environments, operational excellence, and platform accuracy across the organization.
What You Will Do- Lead the build, development, modernization, and continuous improvement of enterprise-scale customer support platforms and services.
- Drive transformation of legacy systems into modern web, cloud-native, API-driven, and AI-enabled architectures.
- Lead and mentor top-tier engineering groups across multiple initiatives and functional areas.
- Collaborate with global engineering, product, program management, infrastructure, security, operations, and commercial groups to align priorities and deliver strategic outcomes.
- Participate actively in architecture reviews, technical strategy discussions, and design decisions across multiple platforms and domains.
- Drive engineering guidelines across the software development lifecycle, code quality, observability, reliability, scalability, security, and outstanding operational performance.
- Act as an evangelist for AI-enabled software development practices, developer efficiency tools, automation, and modern engineering processes.
- Drive prioritization and execution across multiple concurrent initiatives in a fast-paced environment.
- Improve platform reliability, engineering velocity, customer experience, and efficiency through technology innovation and process improvements.
- Influence long-term architecture and platform strategy while balancing business priorities, technical debt reduction, scalability, and operational sustainability.
- Represent the organization in leadership reviews, operational governance forums, strategic planning discussions, and cross-functional transformation initiatives.
- Foster a strong engineering culture passionate about innovation, accountability, inclusion, collaboration, continuous learning, and technical mastery.
Required Qualifications- 12+ years of software engineering experience with significant experience leading engineering teams and large-scale platform initiatives.
- Strong hands-on technical expertise in modern full-stack application development.
- Strong experience designing and building scalable APIs, microservices, distributed systems, event-driven architectures, and modern frontend technologies such as React..
- Deep knowledge of software architecture, system scalability, reliability, resiliency, observability, operational governance, and engineering excellence.
- Experience influencing architecture and technical strategy across teams or organizations.
- Experience working with globally distributed engineering and business teams across multiple time zones.
- Strong communication, stakeholder management, collaboration, and negotiation skills.
- Proven ability to mentor engineers, grow technical leaders, and build high-performing engineering organizations.
- Strong execution and delivery mindset with ability to balance strategic initiatives, operational priorities, and long-term platform investments.
Preferred Qualifications- Experience modernizing legacy enterprise systems into scalable cloud-native architectures.
- Experience with AI-enabled systems, AI-assisted development workflows, intelligent automation, or GenAI-powered applications.
- Strong interest and experience driving adoption of AI development methods, AI productivity tools, and modern engineering automation practices.
- Experience leading initiatives focused on observability, production stability, platform reliability, operational governance, and service accuracy.
- Experience with technologies and platforms including Java, Spring Boot, React, Python, REST APIs, GraphQL, Microservices, Kafka, Docker, Kubernetes, CI/CD systems, cloud platforms, and infrastructure automation.
- Strong understanding of modern web application architectures and frontend/backend integration patterns.
- Experience driving engineering governance, platform standardization, operational maturity, and engineering productivity initiatives.
- Experience leading multi-quarter or multi-year transformation programs across multiple engineering teams.
What We're Looking ForWe are looking for a leader who:
- Is technically credible and comfortable participating deeply in architecture and design discussions.
- Can simplify complex technical and organizational problems into actionable solutions.
- Brings strong ownership, accountability, and operational rigor.
- Can influence and collaborate effectively across teams, organizations, and leadership levels.
- Balances innovation with pragmatism and execution excellence.
- Thrives in environments involving modernization, transformation, and continuous improvement.
- Has curiosity, strong analytical depth, and a customer-focused mindset.
- Is passionate about building inclusive, high-performing engineering cultures.
- Can champion adoption of modern engineering practices, AI-enabled development approaches, and operational excellence across teams.
- Can lead through ambiguity, organizational change, and large-scale transformation initiatives.
Why Join UsAt eBay, you'll help shape the future of large-scale customer support platforms that power experiences for millions of customers worldwide. This role offers the opportunity to lead meaningful technology transformation initiatives, influence platform strategy, work with talented global teams, and drive innovation using modern web and AI-enabled technologies at enterprise scale.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for - it is who we are and part of what we do every single day. We are committed to creating an environment where everyone feels welcomed, respected, supported, and empowered to do their best work.
Additional DetailsThe base pay range for this position is expected in the range below:
$156,800 - $255,300
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
