Schedule: Full time
Shift:Day (United States of America)
Address:10925 NARCOOSSEE RD
City:ORLANDO
State:Florida
Postal Code:32832
Job Description:Schedule: Full Time
Shift: Days
AdventHealth will bring a 60-acre health and wellness campus to Lake Nona in late 2026. This location will offer medical innovations on a campus designed around whole person health with comprehensive services, destination lifestyle programs, and much more that will shape the next generation of health care.
We are proud to be a part of the growing Lake Nona community with an established comprehensive network of care. Our services include emergency services, urgent care, a wide range of medical specialists (including primary care), lab, imaging, orthopedics, sports medicine and rehabilitation.
- Collaborates with executive leaders to meet facility needs and leverages resources effectively.
- Oversees the consulting and coaching program to drive improvement. Participates in planning for patient experience Develops and monitors project workplans to ensure timely completion.
- Leads committees and efforts at assigned campuses, sharing best practices across the region.
- Works with campus senior leadership to drive accountability and performance review.
- Mentors leaders, physicians, and staff in best practices for patient and family experience
Knowledge, Skills, and Abilities:• Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programs
• Skilled, demonstrated experience as a nurse leader driving patient experience improvement
• Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services
• Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives
• Flexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquarters
• Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadership
• Strong attention to detail and ability to problem-solve effectively
• Strong consultant skillset, with the ability to influence all levels in the organization
• Exhibits excellent complex analytical, and change management skills
• Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions
• Strong knowledge of Patient Experience best practices, and how to best integrate with clinical care
• Solid knowledge of CMS CAHPS requirements, statistical concepts, and the survey process
• Expertise in effective methods of education and adult learning practices
• Ability to lead, organize, and work on multiple initiatives/projects without compromising work
• Proficiency in Microsoft Outlook, Word, PowerPoint, Excel
• Lean or Six Sigma application knowledge [Preferred]
Education:• Bachelor's [Required]
• Master's [Preferred]
Field of Study:• in nursing , healthcare, business or related field
Work Experience:• 5+ relevant experience [Required]
Additional Information:• N/A
Licenses and Certifications:• Registered Nurse (RN) [Required]
• Six Sigma [Preferred]
• Certified Patient Experience Professional (CPXP) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$72,189.82 - $134,259.75
