Whatnot

Senior Manager, Revenue Operations & Systems

Whatnot • $125K — $145K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Revenue Operations, GTM systems, CRM, or business systems; 3+ years in a primary ownership capacity.
  • Hands-on HubSpot experience with workflows, properties, pipelines, and reporting.
  • Experience building and troubleshooting integrations with tools like Zapier and APIs; capable of diagnosing system handoffs.
  • Proven ability to audit and simplify existing CRM systems you've not previously built.
  • Strong analytical skills for converting business questions into actionable metrics.

Responsibilities

  • Own and manage the architecture of HubSpot, including data quality and lifecycle stages.
  • Simplify and troubleshoot integrations and automations across HubSpot and other platforms.
  • Enhance lead management processes, focusing on speed and follow-up effectiveness.
  • Build comprehensive and trustworthy funnel reports for leadership.
  • Establish QA, monitoring, and documentation protocols for revenue workflows.
  • Streamline the student journey and handoff processes across teams.
  • Proactively extend and improve the system for new programs and pipelines.

Benefits

  • 401(k) plan
  • Health, dental, and vision insurance
  • Paid time off
  • Professional development support
  • Access to UHP performance and recovery facilities
Full Job Description
The Opportunity
UHP runs its entire prospective-student journey on HubSpot, from first touch through admissions, enrollment, and handoff to campus. Zapier, Make, PandaDoc, landing pages, and our phone system all feed into it. The system works, but it has grown faster than one person can maintain, and documentation hasn't kept up.

This is UHP's first dedicated Revenue Operations (RevOps) role. You'll learn how the system works today, stabilize and document it, and then make it more reliable, measurable, and scalable as enrollment grows. It isn't a ticket-queue CRM admin job. You'll find the problems, design the fixes, build them, test them, and report the results.

Key Responsibilities
  • Own the HubSpot architecture: objects, properties, pipelines, lifecycle stages, permissions, and data quality.
  • Build, troubleshoot, and simplify automation and integrations across HubSpot, Zapier, Make, PandaDoc, APIs, webhooks, forms, and landing pages.
  • Improve lead management, including routing, speed-to-lead, follow-up, reactivation, and stage progression.
  • Build funnel reporting that leadership trusts, covering conversion by stage, stage aging, lead-source quality, and admissions team performance.
  • Put QA, monitoring, documentation, and change control in place for critical revenue workflows.
  • Remove friction from the student journey and from the handoffs between Marketing, Admissions, Enrollment, and campus teams.
  • Extend the system to new programs and pipelines, and bring forward improvements before anyone asks for them.

Qualifications & Experience

Required
  • 5+ years in Revenue Operations, GTM systems, CRM, or business systems, including 3+ years owning the system rather than supporting it.
  • Deep hands-on HubSpot experience with workflows, custom properties, objects, pipelines, lifecycle stages, lists, forms, sequences, and reporting.
  • Experience building and troubleshooting integrations with Zapier, Make, APIs, and webhooks. You don't need to be a developer, but you can trace where a handoff between systems broke.
  • A track record of auditing an existing CRM you didn't build, then simplifying and documenting it.
  • Strong analytical judgment: you can turn a business question into a metric, a dashboard, and a decision.

Preferred
  • HubSpot implementation experience, either in-house or with a HubSpot partner agency.
  • Experience at a growth-stage company where you owned the full revenue system.
  • Background in education, admissions, enrollment, or other high-consideration sales.
  • SQL, BI tools, lead scoring, attribution, or AI-enabled automation.

Schedule & Work Environment
  • Full-time. On-site at our Gentry, AR campus is preferred; hybrid is available.
  • You'll work directly with the VP of Admissions & Growth and partner with Marketing, Admissions, Enrollment, campus operations, and leadership.

Compensation & Benefits
  • Base salary: $125,000-$145,000, based on experience
  • 401(k)
  • Health, dental, and vision insurance
  • Paid time off
  • Professional development support
  • Access to UHP performance and recovery facilities
Veterans, transitioning service members, and military spouses are strongly encouraged to apply.

About Whatnot

Whatnot is a Los Angeles-based startup that creates a place where avid collectors could come together over shared interests. Whatnot is a marketplace to buy and sell authentic collectible items. Whatnot was founded in 2019, in California.

Whatnot Careers

Joining Whatnot presents an unparalleled opportunity to become part of a leading team in the marketplace, where innovation meets diversity and professional growth. Whatnot is renowned for its unique culture that fosters leadership and promotes career advancement through continuous learning and development.

Explore Job Opportunities

Whatnot is actively seeking talented individuals who are eager to drive innovation and lead in a dynamic environment. The company offers a variety of job opportunities that cater to professionals looking to make a significant impact in their fields. With positions ranging from technology to marketing, Whatnot ensures that every team member’s skills are harnessed effectively.

Experience Professional Growth

At Whatnot, growth is not just a possibility—it is an expectation. The company is committed to the professional development of its employees through robust training programs, including leadership development and diversity training. These initiatives are designed to enhance skills and prepare individuals for future challenges and opportunities.

Engage in Meaningful Work

Every position at Whatnot is designed to challenge team members while contributing to the company’s overarching goals of innovation and service excellence. Employees are encouraged to take ownership of their projects and drive results that influence the company’s trajectory and success.

Internship Programs

For those starting their career journey, Whatnot offers internship programs that provide a comprehensive learning experience. Interns at Whatnot gain hands-on experience, working alongside seasoned professionals and participating in projects that offer real-world applications of their studies.

Benefits and Culture

Whatnot is dedicated to supporting its team members not only in their professional lives but also in their personal growth and well-being. The company offers competitive benefits packages that address health, financial security, and work-life balance. Whatnot’s culture is built on a foundation of respect and inclusion, where diversity is celebrated and every voice is heard.

Join the Team

Whatnot is hiring! Explore open positions that match your skills and interests. The company values curious, creative, and solution-driven team players. Prepare your resume and ready yourself for an interview where you can showcase your abilities and fit for the team.

Networking and Career Advancement

Whatnot believes in the power of networking to unlock new opportunities and insights. Employees are encouraged to engage with industry leaders and peers through various professional networking events sponsored by the company. These connections can lead to innovative ideas and collaborations that propel both personal and company growth.

Stay Connected

Keep up to date with the latest from Whatnot by following the company’s career blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life. Personalize your subscription to receive job alerts and the latest news tailored to your preferences.

Discover Whatnot

Whatnot invites you to explore the exciting and rewarding opportunities that await. Join a team where your career aspirations can be realized through dedication, hard work, and a commitment to excellence.
Learn more about Whatnot
Size
251 employees
Industry

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