The Renewals team protects and grows 1Password's recurring revenue by helping customers realize ongoing value and make confident decisions about their subscriptions. As Senior Manager, Renewals, you'll lead the global renewals function, owning the operating model, team performance, and renewal outcomes that support retention and expansion.

You'll lead renewal managers across regions, establish the standards and systems that make the renewal motion predictable, and partner with senior leaders across Go To Market (GTM) to resolve risk and capture growth opportunities.

This role reports to the Senior Director, Customer Success.

How we're using AI today

Across GTM, we're transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate - from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs - creating more time for meaningful customer engagement. If you're excited to reshape how you think, make decisions, and drive growth with AI, you'll feel right at home here.

This is a remote opportunity within Canada and the US.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What we're looking for:
• Lead renewals, customer success, account management, or a related post-sale function in Business-to-Business (B2B) SaaS, with a demonstrated record of owning retention outcomes.
• Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads.
• Lead complex renewal negotiations with enterprise customers while building repeatable renewal motions for smaller customer segments.
• Apply strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics such as gross retention rate, net retention rate, churn, renewal rate, and expansion.
• Use Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance.
• Build trusted partnerships across Customer Success, Sales, Revenue Operations (RevOps), Finance, Legal, Support, Solutions Engineering, and Product.
• Bring experience in cybersecurity, identity security, or identity and access management; experience as a 1Password user or practitioner is a plus.

What you can expect:
• Lead, develop, and scale a high-performing renewals team across regions and experience levels.
• Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities.
• Establish clear standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management.
• Coach managers and team members through deal reviews, call debriefs, calibration, and development plans.
• Partner with senior leaders to resolve complex renewal situations and embed learnings into the broader operating model.
• Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs that increase team capacity and create repeatable outcomes.
• Provide clear, commercially disciplined insight into renewal performance, risk, expansion opportunities, and strategic priorities.

USA-based roles only: The annual base salary for this role is between $139,000 USD and $202,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $137,000 CAD and $199,000 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.

For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.

Note: All go-to market roles will have an in-person onboarding in Toronto.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy

Growth and future
RSU program for most employees
Retirement matching program
Free 1Password account

Community
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.