The RoleAre you passionate about client service and ready to lead a collaborative, dynamic team? We are looking for an experienced client operations manager in Bedford Park to partner with and lead nationally distributed client and field operations teams. Equipped with pragmatic transportation/logistics operations experience, ideal candidates will demonstrate a strong mix of hands-on leadership, data-driven performance, and field team development.
Key Responsibilities- Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders
- Manage and own key client books of business, including safety, service level metrics, and profit levers
- Mentor and develop field operations managers to successfully run client operations, inspiring engagement, leadership, and follow-through for dispersed field teams
- Recommend, monitor, and optimize performance metrics
- Recommend resource utilization and client process improvement opportunities
- Proactively manage, avoid, and resolve service opportunities or challenges
- Manage complex operational deployments and projects to optimize driver, fleet, and operational resources
- Lead client operations discussions and strategic outcomes
- Actively identify process improvement opportunities and recommendations
- Collaborate effectively with client, executive, and field team members
- 20-30% business travel anticipated
- 100% onsite working environment at company offices or field offices (this role is not a remote work environment role)
Qualifications- 6+ years management experience in transportation/logistics, including collaboration with operations centers
- Hands-on experience leading, developing, and cultivating field operations teams comprised of 5-10 team members
- Demonstrated track record in leading client operations teams, client relationships, and management team updates
- Proven client service and project management skillsets
- Experience driving results across distributed, multi-state operations teams
- Successful track record working in unionized environments
- Strong project management skills and proven ability to drive daily/weekly outcomes and milestones
- Solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
- Proficiency with analyzing data and metrics using Microsoft Excel
- Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus
- Understanding of state/federal DOT and railroad-specific regulations
- Bachelor's degree preferred
- Strong written and verbal communication, problem-solving skills
- Asserts ownership for projects and assigned activities, meets deadlines
Does this opportunity resonate with you? Please share your background and be ready to share examples that can showcase your written communication and team leadership skills!
