The position is responsible for maintaining production standards to meet customer’s requirements, which duties include scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.

Salary range: 

• $95,000.40 -$111,656.00

Benefits

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Coordinates services between the kitchen and drivers, while controlling activities on the receiving dock
• Creates assignments for team drivers and assignments to flights
• Checks dock area to ensure employees have all required equipment and that trucks leave according to schedule dock departure
• Creates labor forecasts
• Ensures all teams are catering correct aircraft and flights
• Ensures employees are in compliance with safety procedures
• Assists teams with late flights and equipment changes
• Responsible for getting information from other airlines for service
• Maintains radio contact with superintendent, meal planner and leads during operation.
• Supervises and supports lower level managers/supervisors on daily operations including:
  • Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
  • Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
  • Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
  • Monitors daily manpower planning and schedules employees. 
  • Responsible for employee retention and reducing employee turnover.
  • Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
  • Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
  • Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority.
  • Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications

Education:

• High School degree or GED
• Associate or college degree preferred.

Work Experience:

• At least 5 years of supervisory/management experience
• Experience with scheduling and forecasting labor preferred
• In-flight catering experience or experience in a high-volume food service industry highly desirable
• Must have strong and effective leadership skills and have successfully managed a staff of 20-30
• Current or previous labor relations experience is a plus.

Technical Skills: (Certification, Licenses and Registration)

• Ability to handle multiple tasks without losing priority
• Candidate should be comfortable with all levels of employees and have the ability to drive positive program change
• Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance
• Basic computer skills required
• Possess strong organizational, analytical, communication and leadership.
• Must have a valid Driver’s License

Language / Communication Skills:

• Excellent verbal and written communication skills
• Bi-lingual a plus

Job Dimensions

Geographic Responsibility: Large Unit (gross revenues of $25M+; direct and indirect headcount of 180+ employees.)

Type of Employment: Full-time

Travel %: up to 10%

Exemption Classification: Exempt

Internal Relationships: all internal departments

External Relationships: customers, suppliers

Work Environment / Requirements of the Job:

• Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
• In a normal production facility there may be physical discomfort due to temperature and noise.
• Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
• A rotating schedule of over 55 hours per week is typical.
• Able to work in deadline driven environment

Budget / Revenue Responsibility: (Local Currency) N/A

Organization Structure

Direct Line Manager (Title):  Director, Ops, Transport, Unit A

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: 1-5

Number of Dotted Line Reports:  N/A

Estimated Total Size of Team: 100+

Gate Group Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills

• Engaging – Understanding others, Team Leadership and Developing People

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live ourValues of Excellence, Passion, Responsibility and Respect. To demonstrate theseValues, we expect to observe the following from everyone:

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.

• We always look out for each other creating a safe workplace environment is everyones responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

• We respect each others voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

If you want to be part of a team that helps make travel and culinarymemories, join us!