Your Role

As the Senior Manager of Quality Programs at Firefly Health, you will be the technical expert and operational engine driving the next chapter of our value-based care and population health performance. Firefly has built a strong clinical quality foundation. Reporting directly to the Senior Director, Clinical Operations and partnering closely with Clinical leadership, you will own the full lifecycle of our quality metric performance management. While this role has no direct reports, it is a highly matrixed leadership position. You will use your strong influencing skills to leverage and align peer resources across Care teams, Operations, and Marketing-ensuring our teams are always oriented toward the right populations at the right time.

You will:

Campaign Coordination & Resourcing

• Cross-Functional Outreach: Design outreach calendars and target logic to bundle clinical care gaps, creating a low-friction experience for members and teams.
• Resource Alignment: Provide Marketing, Operations, and Care Teams with clinically validated patient lists and clear calls to action.
• Team Enablement: Create pre-approved scripts, macros, and escalation paths

Manage Regulatory Progress & Data Integrity

• Quality & Compliance Tracking: Monitor enterprise quality scores and manage long-horizon milestones for NCQA re-accreditation, health equity, and annual plan audits.
• Payer Data Reconciliation: Partner with the Data team to review external claims, resolve quality gap discrepancies, and maintain a clean source of truth.
• EHR Documentation: Collaborate with clinical stakeholders to optimize documentation logic in the EHR (Elation) for automated metric capture.

Develop Population Health Workflows & Processes

• Scale Quality Workflows: Expand proven screening processes from traditional primary care panels to our rapidly growing Firefly Health Plan population.
• Define Intervention Logic: Partner with clinical leadership to set EHR triggers, target rules for rising-risk populations, and large-scale data ingestion logic.
• Campaign & Product Collaboration: Partner with Marketing on automated preventative care campaigns, and collaborate with Product/Data to map HEDIS logic and member-facing nudges.

Support Growth & Contract Reporting

• Contract Evaluation: Assess quality requirements and operational lift for prospective contracts and new markets.
• Performance Reporting: Maintain a central playbook of quality benchmarks and synthesize complex data into narratives for MBRs, Board decks, and payer meetings.
• Client Success ROI: Supply Client Success teams with gap-closure reports that demonstrate clinical excellence and ROI during reviews.

You'd be a good fit if:

• 5-7 years of experience in healthcare operations, population health, or quality improvement, with a strong command of healthcare quality metrics, HEDIS measures, and value-based care frameworks.
• A proven track record of effectively influencing and collaborating with cross-functional teams (Clinical, Data, Product, Marketing, and Operations) to improve processes and workflows without direct line-management authority.
• Experience managing complex, multi-phased projects with longer horizons, specifically scaling operational workflows or transitioning processes between teams.
• Demonstrated ability to use independent judgment and professional creativity to solve data and operational challenges.
• Strong proficiency working with data tools (Looker preferred), EHR systems (Elation preferred), and spreadsheets to turn raw data into actionable outreach strategies.
• Meticulous attention to detail to ensure our internal documentation and tracking perfectly match what payers and regulators expect.

It'd be nice if:

• You hold an active RN license with commensurate clinical & operational experience
• You hold a Certified Professional in Healthcare Quality (CPHQ) certification
• You have previously worked within quality operations or designed population health programs directly within a Health Plan environment
• You have a PMP certification or formal training in managing complex, cross-functional timelines

The salary range for this position is $120,000 to $140,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Firefly Health is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Our office is in Watertown, Massachusetts, but we've developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building.