Requisition ID: 267755
PurposeReporting to the Director, Initiatives & Optimization, the Senior Manager, Project Management & Change Readiness is responsible for leading the planning, governance, execution, and operational readiness activities for strategic initiatives impacting Operations and Client Service teams. The incumbent ensures initiatives are delivered successfully by aligning project execution, stakeholder engagement, communications, training, readiness assessments, and implementation planning to support adoption while minimizing operational risk and business disruption.
The role serves as a key liaison between Business, Operations, Technology, Product, Risk, Training, and Change stakeholders to ensure people, process, technology, and service impacts are identified, managed, and communicated throughout the project lifecycle.
What You'll Do- Lead strategic initiatives from planning through implementation and stabilization.
- Drive change readiness through impact assessments, communications, adoption strategies, and partner with training teams
Establish governance and oversee project risks, issues, dependencies, and executive reporting. - Partner with business, operations, technology, and risk teams to deliver successful outcomes.
- Ensure operational readiness, communication, controls, documentation, and support
models are in place prior to implementation. - Monitor outcomes and drive continuous improvement across project delivery and change management practices.
- Lead and develop a high-performing team while fostering collaboration and accountability.
What You'll Bring:- Undergraduate degree in Business Administration, Project Management, Operations, Technology, or a related discipline.
- Graduate degree and/or MBA is considered an asset.
PMP, PRINCE2, Prosci, Agile, Scrum, or equivalent certification is considered an asset. - 7-10+ years of progressive experience in project management, program management, business transformation, operational readiness, change management, or related disciplines.
- Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders.
- Strong knowledge of project governance, change management, operational readiness, process improvement, and risk management practices.
- Proven ability to influence stakeholders and drive alignment across business and technology teams.
- Exceptional presentation, communication, facilitation, and executive reporting skills.
- Strong analytical, organizational, and problem-solving capabilities.
- Experience within banking, financial services, client operations, or technology delivery environments preferred.
Working Conditions:Work in a standard office-based environment.
Interested? If your experience is closely related but doesn't align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
What's in it for you? Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Scarborough
