In this role, you will:- Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback, clear expectations, and intentional career development.
- Build durable operational frameworks that improve how Mercury manages existing and future product partnerships across Banking and Expansion.
- Raise the bar for operational quality by improving documentation, knowledge management, and communication systems that reduce institutional dependencies and create lasting organizational context.
- Lead organizational change initiatives, helping the team adopt new processes, tooling, and operating models while maintaining execution quality through periods of rapid growth.
- Partner closely with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners to solve complex operational challenges and improve how work moves across organizations.
- Establish and evolve performance metrics that measure operational health, partner experience, and team effectiveness.
- Drive strategic planning, prioritization, and resource allocation to ensure the team is focused on the highest-impact work.
- Champion scalable tooling and workflows, including Linear and other operational systems, ensuring Mercury's partnership context remains accurate, discoverable, and actionable.
- Advocate for your team, creating alignment across stakeholders while protecting focus and helping others understand the strategic value of Product Partner Operations.
- Help shape the long-term strategy for Mercury's product partnership ecosystem as we continue expanding our banking capabilities.
You should:- Have 7+ years of experience leading operational programs at a fintech, financial institution, or similarly complex, highly regulated environment.
- Have 3+ years of experience leading and developing high-performing teams.
- Have demonstrated success partnering with Product, Engineering, Design, and cross-functional business leaders and Executives to drive strategic initiatives.
- Be relentlessly curious, seeking to deeply understand how organizations work before introducing change.
- Have experience leading operational change management and building alignment across many stakeholders with competing priorities.
- Be an exceptional written and verbal communicator who believes documentation is a strategic advantage, not an administrative task.
- Have a track record of designing operational systems that reduce complexity, eliminate bottlenecks, and continue to scale long after they're introduced.
- Be comfortable balancing long-term strategic initiatives with time-sensitive operational priorities.
- Stay calm under pressure while navigating ambiguity and competing priorities.
- Be motivated to leverage tools, automation, and thoughtful process design to help the team scale its impact.
- Build trusted relationships with internal stakeholders and external partners alike.
- Be deeply obsessed with quality, always asking how today's solution can continue serving Mercury years from now.
Compensation:The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:- US employees in New York City, Seattle, Los Angeles or San Francisco: $182,500 - $228,100
- US employees outside of New York City, Seattle, Los Angeles or San Francisco: $164,300 - $205,300
