Scotiabank

Senior Manager, Product Communication & Experience

Scotiabank$100K — $130K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University degree required; IM and/or CFA designation is a plus.
  • Minimum 5 years of experience in asset management, focusing on communication, digital content, product marketing, and mutual fund sales/advice.
  • Strong understanding of investing principles and mutual fund mechanics.
  • Familiar with distribution dynamics and the Canadian regulatory framework (NI 81-102).
  • Proficient in relevant industry software (e.g., Bloomberg, Morningstar) and content management systems.

Responsibilities

  • Develop investment communication tools for advisors and clients to enhance mutual fund conversations.
  • Create and edit original content for marketing campaigns, presentations, and digital platforms.
  • Oversee production and approval of timely investment insights and regulatory communications.
  • Build relationships with distribution channels to gather feedback and respond to support requests.
  • Collaborate with marketing teams to meet business needs and accessibility standards.
  • Act as a mutual fund expert for various internal functions including Sales and Marketing.
  • Drive the development of innovative digital tools and experiences for advisors and investors.

Benefits

  • Opportunity to work in a multi-disciplinary environment.
  • Collaboration with various asset management partners and marketing teams.
  • Engagement with cutting-edge digital tools and innovation trends.
  • Work in a prestigious firm known for its comprehensive financial services.
Full Job Description
Requisition ID: 267194

Purpose

The Senior Manager, Product Communication & Experience is responsible for developing and implementing mutual fund and investment communications, tools, and other content-rich support to grow and retain proprietary fund market share and enhance the overall advisor and client experience. The scope of the role spans Canadian Branch Banking, Mobile Advice, Independent Dealer and Wealth Management and extends to multiple brands, wholesaling, advisor and client audiences.

The position requires a strong understanding of investing principles, mutual fund product mechanics, digital content, and innovation trends in asset management. Thorough knowledge of distribution dynamics and the Canadian regulatory framework (NI 81-102), strong written and verbal communication skills and experience managing complex projects and processes is required. The role also requires demonstrated experience working in a multi-disciplinary environment to develop compelling communications and digital experiences.

What you will be doing:

Product Communication:

Develop persuasive investment communication and support for advisors and client audiences, leveraging strong product knowledge, deep understanding of priority channels, and excellent creative and copywriting skills.
  • Develop effective communication to build, enhance and sustain retail advisors' knowledge and confidence with mutual fund conversations.
  • Craft and/or edit compelling and contextual original content for use in various marketing and communications activities, sales enablement campaigns, product launches, presentations, and digital properties.
  • Oversee and/or lead the production and approval process of contextual, accurate and timely commentary, investment insights and regulatory communications for assigned products.
  • Establish close working relationships with key distribution channels, actively soliciting feedback on existing support. Respond to all inquiries and requests for support, balancing the complexity of the ask with the value delivered.
  • Partner with various Marketing functions to ensure business needs, brand, presentation, and accessibility standards are met.
  • Act as a mutual fund/product SME for National Sales, Learning & Performance, Advice & Service Excellence, Marketing, and other functional groups.


Product Innovation:

Working with the Director, Product Experience, cultivate the growth of compelling asset management focused digital tools and experiences for advisor and investor audiences.

  • Leverage market insights, digital trends, and competitive analysis to drive the development of digital support for advisor and investor audiences.
  • Lead the development of robust communication, training, and marketing/promotional activities for assigned digital projects.
  • Act as a key investment and product SME on digital initiatives. Conduct, oversee, and/or support appropriate business line testing to ensure business requirements are fulfilled.
  • Evaluate and optimize the usage of digital tools and communications by incorporating analytics, user feedback, and KPIs in partnership with various SMEs, to identify opportunities, enhance features, and solve issues.
  • Collaborate with various asset management partners, vendors, risk management, and Scotia Digital SMEs (e.g., designers, developers, content specialists, accessibility, and delivery specialists) to define key business objectives, prioritize features, and support launch activities of digital tools and platforms.


Do you have the skills to enable you to be successful in this role? We would love to work with you if you have:

  • University degree.
  • IM and/or CFA Designation an asset.
  • Minimum 5 years' experience within the asset management industry, with demonstrated experience in the following functions:
    - Product/Investment Communication
    - Digital content
    - Product Marketing
    - Mutual fund sales and/or investment advice
  • Ability to influence a broad array of internal and external relationships.
  • Experience working with relevant industry software (Bloomberg, Morningstar) and content management systems an asset.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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