Keurig Dr Pepper

Senior Manager, Portfolio Delivery - HR Service Delivery

Keurig Dr Pepper$130K — $185K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in HR technology, HRIS/product ownership, or HR operations.
  • Hands-on experience with ServiceNow HRSD configuration and design.
  • Proven track record in building and communicating product roadmaps to senior leadership.
  • Experience managing AMS/implementation partners with a focus on outcomes.
  • Familiarity with AI concepts and their application in HR service delivery.
  • Strong cross-functional collaboration skills, especially with IT stakeholders.
  • Excellent executive communication skills with the ability to summarize complex information.

Responsibilities

  • Own and evolve the HRSD roadmap to enhance employee and manager experiences.
  • Evaluate and lead the phased adoption of new ServiceNow features like Employee Journeys.
  • Translate emerging ServiceNow capabilities into actionable opportunities.
  • Lead the development of HR's AI-in-HRSD strategy and ensure responsible deployment.
  • Partner with IT to assess service upgrades and align HRSD needs with enterprise changes.
  • Manage the strategic relationship with ServiceNow vendors for operational stability and innovation.
  • Champion user-centered design to optimize key employee/manager interactions.

Benefits

  • Medical, Dental, and Vision insurance.
  • Disability coverage.
  • Paid Time Off including parental leave, vacation, and sick time.
  • 401k plan with a company match.
  • Tuition Reimbursement for further education.
  • Mileage Reimbursement for work-related travel.
Full Job Description
Job Overview:

The Senior Manager, Portfolio Delivery - HRSD sets the vision and roadmap for ServiceNow HR Service Delivery (HRSD) in a mature HR Shared Services environment. The role is focused on driving what's next-modernizing the employee and manager experience and accelerating adoption of next-generation capabilities.

The product owner leads evaluation, business casing, and phased rollout of emerging ServiceNow capabilities (e.g., Employee Journeys, Manager Hub, and AI-driven experiences), and communicates priorities and investment recommendations to HR leadership, including the Sr. Director and SVP of Talent and Operations.

In close partnership with the IT Platform Owner, this role represents HRSD in platform governance, ensuring upgrades and enterprise changes are assessed for HRSD impact and aligned to HR priorities.

The role manages the HRSD analyst and automation lead, oversees the EY AMS relationship, and brings strong executive communication, cross-functional collaboration, and a pragmatic approach to responsible AI adoption.

Key Responsibilities:

  • Product Strategy & Roadmap
    • Own and evolve the HRSD roadmap, prioritizing capabilities that materially improve employee and manager experience.
    • Evaluate, business case, and lead phased adoption of Employee Journeys, Manager Hub, and AI-enabled HRSD features.
    • Translate ServiceNow releases and emerging capabilities into clear opportunities, sequencing work based on value, readiness, and risk.
    • Present recommendations, tradeoffs, and funding needs to HR leadership in decision-ready formats.
  • Agentic AI & Emerging Technology
    • Lead HR's AI-in-HRSD strategy (pilots through scale), including use-case selection, success measures, and operating model implications.
    • Stay current on agentic AI trends relevant to HR service delivery and identify practical applications within ServiceNow.
    • Ensure responsible deployment by addressing data governance, controls, privacy, and change readiness.
  • IT Partnership & Platform Governance
    • Partner with IT Platform Ownership to evaluate upgrades and enterprise changes for HRSD impact and readiness before release.
    • Represent HR requirements in ServiceNow governance forums and align HRSD priorities to the enterprise roadmap.
    • Guide scalable, integrated HRSD design decisions that protect employee experience and long-term maintainability.
  • Vendor & Partner Management
    • Manage the strategic relationship with ServiceNow and monitor vendor roadmap developments relevant to HRSD.
    • Ensure vendor delivery aligns to the roadmap and supports both operational stability and innovation.
  • Employee & Manager Experience
    • Champion user-centered design and measurable improvements to key employee/manager moments.
    • Use analytics to monitor adoption and performance, and continuously refine service delivery.
  • Team Leadership
    • Lead and develop two direct reports (HRSD Analyst; Automation & Process Improvement Lead) to deliver roadmap outcomes.
    • Build a culture of continuous improvement and experimentation, including thoughtful adoption of AI-enabled ways of working.

Total Rewards:
  • Salary range $130,700 - $185,000
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:
  • 5+ years experience in HR technology, HRIS/product ownership, HR operations, or related roles.
  • Hands-on ServiceNow HRSD expertise (configuration, workflow/case management, and service delivery design).
  • Proven ability to build and deliver a product roadmap and communicate priorities and tradeoffs to senior leaders.
  • Experience managing AMS/implementation partners with accountability for outcomes and service performance.
  • Working knowledge of AI/agentic concepts in HR service delivery, with ability to assess value, risk, and readiness.
  • Strong cross-functional partnership skills, especially with IT platform and enterprise stakeholders.
  • Executive-level communication skills; able to synthesize complex topics into clear, decision-ready recommendations.

Preferred Qualifications
  • People leadership experience, with ability to coach and develop talent.
  • Agile/SAFe product ownership experience (backlog, sprint planning, and release governance).
  • Experience with advanced ServiceNow HRSD capabilities
  • Familiarity with ServiceNow NowAssist or comparable AI capabilities in a ServiceNow environment.
  • Relevant ServiceNow certifications (e.g., CSA, HRSD Implementation Specialist; AI/ML-related credentials).
  • Experience in a mature HR Shared Services/HR Operations environment.

About Keurig Dr Pepper

Keurig is a beverage company that offers a variety of K-Cup pods and single-serve coffee makers. The company provides iced coffee brewers, cappuccino, and latte makers.

Keurig Dr Pepper Careers

Join the vibrant team at Keurig Dr Pepper, a leading beverage company in North America, where innovation, leadership, and diversity thrive. As a powerhouse in the beverage sector, Keurig Dr Pepper offers a plethora of job opportunities that cater to a variety of skills and career aspirations.

Work You’ll Do

At Keurig Dr Pepper, every position contributes to the company's success, from brewing innovation to market leadership. Our team is committed to fostering a culture of growth and professional development, making our company a perfect place for those who are driven to excel in their careers.

Explore Career Paths

Whether you're looking for an internship, full-time employment, or a leadership role, Keurig Dr Pepper provides a dynamic environment where your career can flourish. We are dedicated to hiring talented professionals who are eager to drive our mission of delivering high-quality beverages to consumers globally.

Innovate and Lead

Join a team where innovation is at the core of everything we do. Keurig Dr Pepper is home to a diverse group of forward-thinking professionals who are not only experts in their fields but are also leaders who inspire change and growth within the industry.

Diversity and Inclusion

At Keurig Dr Pepper, we believe diversity fuels innovation. Our commitment to diversity training ensures that all team members have the opportunity to thrive and contribute their unique perspectives. We strive to create an inclusive workplace where everyone feels valued and empowered.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. At Keurig Dr Pepper, you will find a supportive culture that values networking, leadership development, and a work-life balance. We invest in our employees through comprehensive benefits packages and continuous professional development opportunities.

Join Our Team

Search for open positions that match your skills and interests. Keurig Dr Pepper is always on the lookout for passionate, curious, and innovative team players. Explore the exciting employment and internship opportunities available and find out how you can contribute to our community of dedicated professionals.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights—all from the people who work here. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and discover the rewarding career opportunities that await at Keurig Dr Pepper.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that’s as committed to your career growth as you are. At Keurig Dr Pepper, we’re not just filling positions—we’re building leaders.

Keurig Dr Pepper Jobs

With a commitment to innovation, leadership, and diversity, Keurig Dr Pepper is more than just a beverage company—it's a place where you can make a difference. Join us in our journey to refresh the world and make a lasting impact.
Learn more about Keurig Dr Pepper
Size
27,500 employees
Market Cap
$51 billion
Industry
Net Income
$1.3 billion
Founded
1990
5 Year Trend
+14.5%
Revenue
$11.6 billion
NASDAQ

Similar Jobs

More Jobs at Keurig Dr Pepper

More Business Services Jobs

Find similar Senior Manager, Portfolio Delivery - HR Service Delivery jobs: