Summary:The Opportunity Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Global Payments Team. In this role, you will be collaborating closely with the broader Digital, Finance, Security, and Property Technology teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role Key Responsibilities: Payment Product Management & Strategy- Support and execute the global payment product roadmap across digital and in-property channels.
- Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
- Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
• Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
Global Vendor Certification & Solution Enablement- Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
- Support development and execution of standardized certification frameworks, validation processes, and rollout plans.
- Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements.
Alternative Payment Methods & Digital Payments- Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments).
- Assist with integration of payment solutions across web, mobile, and property environments.
- Monitor industry trends and recommend opportunities to improve payment capabilities.
- Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements.
Agile Delivery & Execution- Participate in agile delivery processes across multiple workstreams.
- Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives).
- Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery.
Vendor & Commercial Support- Support management of global payment vendors including gateways, acquirers, and fraud providers.
- Assist in vendor evaluations, onboarding, and performance tracking.
- Contribute to commercial discussions, cost analysis, and optimization initiatives.
Team Leadership & Accountability- Lead and mentor a team of FTEs and contractors supporting payment initiatives.
- Provide clear direction, performance expectations, and regular feedback.
- Promote accountability, ownership, and delivery excellence within the team.
Fraud, Risk & Compliance- Support fraud prevention initiatives and monitoring across digital and property environments.
- Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards.
- Assist in identifying and mitigating payment-related risks.
KPI Tracking & Reporting- Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs.
- Contribute to development of dashboards and reporting for leadership visibility.
Project & Portfolio Support- Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements.
- Assist in coordinating cross-functional teams to ensure timely and successful delivery.
Qualifications: Experience Required: - 7+ years of experience in payments or payment product management.
- 4+ years of people management experience, including managing FTEs and/or contractors.
- Experience working with payment systems, payment service providers, or digital commerce platforms.
- Exposure to global vendor ecosystems and coordination of integrations or certification activities.
- Experience working in agile environments and familiarity with tools such as JIRA, Smartsheet, Confluence or similar platforms.
- Strong collaboration and communication skills with the ability to work across technical and business teams.
- Experience contributing to system implementations, integrations, or technology deployments.
Preferred:- Experience in hospitality, travel, or other global consumer-facing industries.
- Familiarity with Opera PMS, Opera Cloud (OPI), or POS systems.
- Exposure to alternative payment methods and emerging payment technologies.
- Knowledge of payment security concepts including PCI compliance and fraud tools.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $135,000 - $160,000
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
