Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Banking & Finance

Management Level
Senior Manager

Job Description & Summary
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

The Opportunity:

As a Senior Manager, Payments and Open Banking, Consulting, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:

• Leading project work streams, emphasizing the ability to build collaborative relationships with team members and clients
• Communicating complex information effectively in written and verbal formats to various situations and audiences
• Conducting and managing market research and quantitative and qualitative analyses, including the synthesis of meaningful insights
• Effectively leveraging analytical frameworks and tools to summarize complex data sets
• Supporting delivery from project scoping to conclusion, while consistently keeping the client's goals in mind
• Approaching new projects with an open mind
• Demonstrating empathy for coworkers and customers
• Believing in the value created by diverse teams and adapting to different working styles
• Learning from mistakes and asking for help when needed
• Uphold the firm's code of ethics and business conduct

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Deep knowledge of Financial Services domain with a focus on Payments, Banking Operations, and/or Retail and Commercial Lending
• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
• 7- 10 years' experience in one or more areas in financial services and/or consulting with a focus on Retail and Commercial Banking, Business Operations, Technology implementations and ideally a blend of consulting and domain knowledge
• Exceptional written and oral communication and interpersonal skills to present in a business context, provide high quality output, and develop and maintain strong relationships with clients and internal colleagues
• Ability to coach and develop team members while modelling consistent high-performance
• Experience and successful delivery in one or more of the following areas:
• Hands-on experience with retail and commercial card programs, global transaction banking, and/or cash management products
  
  • Functional knowledge of money movement capabilities and the underlying infrastructure for high value, low value, and instant payments
  • Payments Canada's current platforms (ACSS, Lynx USBE), as well as upcoming changes as part of the Payments Modernization roadmap (e.g., ISO 20022, RTR)
  • Global clearing and market infrastructures (Fed, CHIPS, CHAPS, TARGET2, Faster Payments, SWIFT, etc.). Correspondent banking structure and NOS/VOS accounts
  • Financial operations, including settlement operations, reconciliation, and exception processing

• Familiarity with the Canadian payments landscape and upcoming changes as part of the Payments Modernization roadmap and Budget 2025
• Experience in complex transformational and/or modernization programs built around technology solutions for financial services
• Experience developing target operating models, process design, technology enablement strategies and roadmaps, including comfort with various frameworks and methodologies
• Ability to multitask and manage ambiguity in dynamic client environments, while remaining self-motivated and passionate about client service and collaborative teamwork
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is is $168,000 - $218,000. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Learning Agility, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
April 27, 2026