The PositionThe Senior Manager, Patient Support Data Intelligence is responsible for process improvement, technology, analytics and reporting initiatives across the NovoCare® Patient Affordability and Access Support Platform. Oversight, maintenance and ongoing enhancements related to the Patient Support Programs data sources and associated databases. Supporting initial and ongoing customer support and communication channels related to the NovoCare® Patient Support Programs. Management of relevant data sets include compliance and database information integrity, program tracking, metrics, analysis and reporting. Establishes an operational approach along with systems and documented procedures and processes to ensure appropriate operational execution.
RelationshipsThis position reports to the Associate Director, Patient Support Program Analytics. Other key relationships include interactions with Commercial Insights & Analytics, Information Technology, Data Governance, Brand Teams, Market Access, Finance and other NNI and global stakeholders. External relationships include relations with external consultants, patient support service providers and organizations.
Essential Functions- Connect with stakeholders on reporting requirements, report delivery and overall performance management
- Optimization, visualization and automation of program performance, both retrospectively and prospectively
- Preparation of simple and complex ad hoc analyses and advanced projections by use of additional software and programming
- Liaise with and/or manage vendors and corporate partners related to Patient Support reporting, data and database management as appropriate
- Helps identify work-process efficiencies across Patient Support and any relevant Commercial Operations
- Prepare reports and other documentation to assist with audits and inspections, both internal and by regulatory authorities
- Design, develop and manage tools which are being used to facilitate business processes
- Serve as a superuser for the Patient Support programs database
- Manage IT projects in coordination with IT, Global Safety and Product Safety Management to upgrade and improve the functioning of various safety systems
- Develop and manage project plan and timeline; ensure full alignment across internal and external stakeholders and partners
- Maintain robust compliance, quality and privacy standards in handling customer information and programs
- Manage and monitor ongoing projects, tasks and ensures pull through of work requests including (not limited to): Manage Inbound and Outbound vendor data feeds. Program Troubleshooting: Provide ongoing support, insight and guidance regarding current program/operational status by way of daily interactions and weekly status calls
- Provides guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations).
Physical Requirements0-10% overnight travel required
Qualifications- A bachelor's degree required with a minimum of 8 years of experience in data management and reporting; advanced degree preferred
- Proficiency in relational databases, query languages, data integration tools and data visualization tools required
- Experience with pharmaceutical Longitudinal Access & Adjudication Data (LAAD) required
- Documented experience in successful handling of change processes, in e.g., IT projects
- Excellent oral and written communication skills.
- 5 years pharmaceutical industry experience required
- Proven ability to monitor, track and develop programs and adhere to timelines
- Proven experience developing successful data visualization tools
- Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations
The base compensation range for this position is $ 120,300 to $ 222,600. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.
Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.
