If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

Duly Health & Care is looking for a Senior Manager of Physical Therapy to oversee 10+ clinics. They are responsible for process improvement, maintaining & improving productivity & financial obligations per site, hiring, onboarding, & supporting assigned clinics.

Benefits:

• Comprehensive Medical, Dental, & Vision benefits
• Healthcare navigation assistance.
• No cost Mental Health benefit
• Employer provided Life & Disability insurance.
• $5,250 Tuition Reimbursement per yr.
• Immediate 401(k) match.
• 40 hrs paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay
• Financial benefit for adoption & surrogacy for non-physician team members once eligibility requirements are met.

This position will be on a team of 4 in which report to the Director, Physical & Occupational Therapy Elizabeth Rodgers. The Physical Therapy Senior Manager is responsible for identifying & responding to all operational service needs.

This position will oversee & manage the Physical & Occupational Therapy Site Supervisors & work with the Ancillary Services Manager to oversee Centralized Scheduling for the department.

The candidate will be responsible for site visits to therapy practices, facilitating issue resolution, improving & streamline processes, overseeing all training & orientation & work with Site Supervisors on individual therapist metrics & quality as well as maximize schedule utilization & scheduling efficiency.

The PT Sr. Manager must have the ability to prioritize multiple tasks; to work effectively in both independent & team environments; to work at many levels within the Duly organization; to be organized with attention to detail & follow though; to have excellent computer skills; possess diplomacy & strong interpersonal skills; have an ability to problem solve, think creatively & possess a strong sense of urgency.

Scope will include supporting all Duly PT locations & services; interfacing with Duly internal departments to understand & help resolve any performance problems; planning, throughout the department. The Physical Therapy Senior Manager ensures work is accomplished in accordance with Duly policies & external government laws & state regulations.

Essential Duties & Responsibilities:

Develops, directs & implements as overseen by the Director, Physical & Occupational Therapy, processes designed to

Foster positive relations between contracted & employed Duly physicians, their administration & clinical staff & the Duly PT/OT Department. Promote all aspects of the PT/OT Department throughout the Duly organization by:

• Strengthening relationships with internal Duly administrative departments.
• Understanding the 'end-to-end' business processes.
• Developing & implementing an on-boarding handbook & referring process for newly acquired Duly physician practices with measurable goals & objectives.
• Implementing the on-boarding process & transitioning new practices from 'Day 1 launch' through provision of all appropriate therapy requirements by transferring all prior referral relationships to Duly.
• Updating & refining the current referral & ordering instructions, including patient instructions, & evolving the current process to achieve full compliance by all referring practices.
• Acting as a liaison between Clinic Managers & the Dir. of PT/OT.
• Managing all Clinic Managers in daily clinical operations, individual performance in their assigned role as "CM" including performing or delegating training, mentoring, & coaching.
• Using reporting tools measuring schedule utilization & direct units/hour
• Developing strategies to maximize PT's productivity.
• Work with Clinic Managers to educate new staff, coach under-performing staff, & execute Performance Improvement Plans when necessary.
• Resolving all Epic/EMR processes including incorporating all patient information into Epic, standardizing documentation & adjusting all templates as necessary for maximum efficiency & compliance
• Coordinating, with Clinic Managers, quarterly chart audits for all staff therapists & providing twice yearly documentation in-services
• In collaboration with Clinic Managers, oversee hiring & training of new PT & OT technicians; review, refine & standardize on-boarding checklists, orientation checklists & technician competencies
• Working with the Ancillary Services Manager & Scheduling Supervisor to oversee the Centralized Scheduling staff & the scheduling process for the whole of the PT/OT Department.
• Ensure schedulers have tools necessary to ensure access to therapy services are no limited due to barriers within Epic.
• Collaborate with the Scheduling Supervisor for any coaching or performance improvement needed for this staff.
• In collaboration with Lead Receptionists, oversee hiring & training of all front end staff; review, refine & standardize on-boarding checklists & orientation resources & competencies
• Streamlining front end operations from 'check-in' to 'check-out' of a patient experience such that all clinics are utilizing the same workflow.
• Documenting all project development activity using a spreadsheet based tool & communication with Director, Clinic Managers, Staff Therapists & support staff.
• Managing the PT/OT department customer survey process, including use of FOTO, both for patient & physicians, & reporting results.
• Utilizing customer feedback data to determine areas of consideration & implementing changes & process improvement as needed.
• Managing & maintaining a pro-active flow of communication within the department including feedback from the Director & referring physicians & updates on projects & initiatives.
• Attending monthly managers' meetings; presenting updates on projects and initiatives
• Assisting the Director in the PT/OT Department annual budget process.
• Maintaining files & records according to Duly, & HIPAA guidelines as appropriate & as relevant
• Participating in professional development through continuing education
• Demonstrating competence in applicable professional skills.
• Performing other duties as assigned

Knowledge Skills & Abilities:

• Ability to assess processes & develop appropriate departmental & Duly procedures, documentation requirements, & outcomes.
• Deep understanding of relationships between the PT/OT Dept., Duly Physician, the clinical & administrative teams.
• Attention to detail & follow-through
• Problem solving, lateral thinking & reasoning skills.
• Communication skills
• Customer Focus: Demonstrates excellence in customer service & satisfaction levels for internal & external customers. Achieved by having knowledge of & conforming to customer requirements by identifying, understanding & meeting these requirements
• Interpersonal Skills: Seeks to understand before being understood through effective listening & sensitivity to others needs & concerns
• Results Orientation: Focuses self & others on achieving quality & financial outcomes in a responsive timely manner
• Decisive: Resolute in making a decision to act based on conclusions reached based on facts. Demonstrates good judgment in making these decisions.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Diversity: Values the worth of others & respects diverse points of view. Promotes support & team work within & across departments
• Engenders Trust: Provides appropriate resources, direction, & accountability. Allows employees to identify & resolve work issues through empowerment
• Mentoring/Employee Development: Develops employees in a positive manner - maintaining & building self esteem & confidence & competence - helping employees achieve their maximum potential & contribution
• Change Agent: Provides vision & planning to reach goals. Addresses concerns in forthright manner & welcomes innovation & new approaches to reach new heights in service & quality.
• Organization Savvy: Understands key stakeholders as demonstrated in managing, promoting, & cultivating relationships. Has keen understanding of industry & trends
• Personal Job Competence: Performs core responsibilities of position efficiently & effectively within parameters of organization policies, procedures & external governmental agencies.

EDUCATION and / or CERTIFICATION/LICENSURE:

• Bachelor's degree in Physical Therapy
• Current PT/OT license in the state of IL
• Demonstrated computer skills including Microsoft Word, PowerPoint, & Excel

EXPERIENCE:

• 3-5 years' experience in PT Management, preferably including Marketing responsibilities

The compensation for this role includes a base pay range of $92,000-$139,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, & internal equity.

Additional compensation may be available through shift differentials, bonuses, & other incentives. Base pay is only a portion of the total rewards package.