Job DescriptionSenior Manager of Benefits OperationsThe Senior Manager of Benefits is responsible for leading operational excellence in GardaWorld's U.S. benefits administration and driving continuous process improvement across the organization as part of the U.S. Business Shared Services team. This role serves as the operational leader for the Benefits team, ensuring efficient administration, regulatory compliance, standardized operating procedures, and exceptional service delivery.
The ideal candidate enjoys rolling up their sleeves to understand complex processes while also identifying strategic opportunities to improve efficiency, scalability, and employee experience.
If you thrive in a fast-paced environment and enjoy serving as a trusted business partner, this is an opportunity to make a meaningful impact across the organization.
What's in it for You- Competitive Salary: $120,000 - $140,000 annually
- Work Site Location: St. Louis, MO
- Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
- Career Growth: Career growth opportunities at GardaWorld
- Travel: Up to 50% to support business needs as they arise
Your ResponsibilitiesBenefits Operations Leadership
- Lead day-to-day operational oversight of Benefits Administration.
- Learn and understand every operational process performed by the Benefits team.
- Serve as the operational partner to the Director of Benefits.
- Ensure consistent execution of all benefits administration activities.
Process Improvements
- Assess existing workflows and identify opportunities for improvement.
- Create, maintain, and standardize operating procedures (SOPs).
- Eliminate manual processes where appropriate.
- Develop operational controls and quality assurance processes.
- Drive continuous improvement initiatives.
Operational Governance
- Monitor operational performance and service delivery.
- Develop process documentation and operational metrics.
- Establish regular operational reviews.
- Identify operational risks and implement mitigation strategies.
Benefits Administration
- Oversee administration of all Medical, Dental, Vision, 401(k), Life Insurance, Disability benefits, Flexible Spending Accounts, Health Savings Accounts, and Open Enrollment.
Vendor Management
- Manage third-party benefit vendors.
- Monitor vendor performance and service level agreements.
- Lead vendor issue resolution.
- Participate in vendor negotiations.
- Ensure accountability for service delivery.
Reporting & Analytics
- Analyze benefits utilization
- Monitor operational metrics
- Develop executive reporting
- Identify trends and recommend improvements
- Support data-driven decision-making
- Perform other duties as assigned.
Your Qualifications:- Authorized to work in the United States
- Bachelor's degree in human resources, Business Administration, or related field
- Minimum five (5) years of progressive Benefits Administration experience
- Minimum two (2) years of leading projects, initiatives, or teams
- Experience administering complex health and retirement benefits programs
- Experience managing Open Enrollment
- Experience with benefits reporting and analytics
- Experience partnering with third-party vendors
- Strong process improvement mindset
Preferred:
- CEBS, SHRM-CP/SCP, or PHR/SPHR
- Experience in organizations with 3,000+ employees
- Multi-state benefits administration
- HRIS experience
- WinTeam experience
- Experience supporting organizational growth or integrations
