THE TEAMThe mission of the Concierge Management Department is to lead the team to connect with and delight our clients through exceptional sales and solution expertise.
THE OPPORTUNITY Aritzia is growing and our Concierge Management team is growing with it. This is a unique opportunity to be part of the team responsible for providing exceptional experiences for clients who contact Concierge by resolving their inquiries and delivering selling and solving expertise. As the Concierge Senior Manager, you will lead the team to deliver world-class sales, solution and service excellence while ensuring the center is set up to exceed daily goals via a high-performing and engaged team. And, with people at the heart of everything you do, you will support your high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself.
THE ROLEAs the Concierge Senior Manager, you will lead the team to:
- Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
- Optimize the performance in each channel
- Sell clothes, deliver world-class service, and build loyal client relationships
- Ensure the world-class delivery of sales, solution, and service expertise
- Resolve client escalations to protect Aritzia's brand and elevate our commitment to delivering Everyday Luxury experiences.
THE QUALIFICATIONSThe Concierge Senior Manager has:
- Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environment
- A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
- The ability to collaborate fluently with cross-functional partners
- A commitment to quality and investing in results that add value to the business
THE COMPENSATIONAt Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.
The range for roles at this level is $100,000-$300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.
With comprehensive benefits, aspirational workspaces, and elevated perks and experiences - we provide it all.
THE PERKS Some of the industry-leading benefits you will receive while working at Aritzia:
- Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Baby Leave Program - We provide up to 16 weeks of paid time to support you and your growing family.
- A-OK Commissary & Cafe - Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
- The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well.
- Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
- Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.
- Amenities - Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
- The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
