Scotiabank

Senior Manager, Loyalty Development (Toronto, ON)

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
8 - 10 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Business Degree or MBA
  • 10+ years in strategy, partnerships, or program development
  • Experience in digital products and partnerships
  • Strong business casing and prioritization skills
  • Excellent written and verbal communication skills
  • Strong analytical, problem-solving and critical thinking skills
  • Proven ability to manage high-pressure environments and tight deadlines

Responsibilities

  • Lead customer-focused initiatives within the team
  • Contribute to strategic planning for loyalty program enhancement
  • Execute the implementation of new partnerships and operating models
  • Support partnership development through opportunity evaluation and proposal management
  • Manage performance models against key metrics like engagement and compliance
  • Maintain program excellence through governance and KPI alignment
  • Facilitate meetings and updates with stakeholders to track progress and identify improvements
  • Build relationships with internal and external partners through clear communication

Benefits

  • Opportunity to work in a collaborative and innovative environment
  • Competitive compensation and benefits package
  • Commitment to community impact and client service
  • Recognition and rewards for high performance
  • Support for career advancement through development conversations and training programs
  • Clear criteria for career progression
Full Job Description
Requisition ID: 257881

Contributes to the overall success of the Loyalty and Partnerships team in Canada by implementing new partnerships, and rewards and loyalty models into existing Scotiabank Loyalty programs and helps the Director deliver those to a broader set of Scotiabank Clients. Interact with key partners and develop innovative plans and strategies to deliver incremental value to clients. Ensure business strategies, plans and initiatives are delivered and managed in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:
  • Leads and drives a customer-focused culture throughout the team.
  • Contributes to strategic planning to deepen value of loyalty program and address other partner payments needs.
  • Executes strategic initiatives including implementation of new partnerships and operating models with internal partners, strategic vendors and new loyalty partnership businesses as directed.
  • Support partnership development initiatives by evaluating prospect opportunities in key industries and segments, managing the proposal development process and establishing a highly-effective methodology for sales management.
  • Manages models against results including operating cost, loyalty member engagement, program value, service levels as well as compliance, security and privacy standards.
  • Ensures overall program excellence is maintained by maintaining appropriate governance structures with the partner and internal stakeholders, and works with teams to collectively align and contribute to key program and relationship KPIs.
  • Maintain sightlines on the strategic direction and execution of partnership initiatives to meet business objectives.
  • Work closely with cross-functional teams with internal and partner stakeholders to align partnership goals with company objectives.
  • Facilitate regular meetings and updates with partner and internal stakeholders to track progress against plan, identify process improvements, and address challenges.
  • Provide regular updates to senior management on the status of escalations and resolutions, ensuring transparency and accountability.
  • Build trusted relationships with internal and external partner stakeholders through collaboration and clear and consistent communication.
  • Coordinate resources and efforts across departments to ensure implementation and execution of partnership activities.
  • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Contributes to an environment of effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Business Degree or MBA, strong background in business, Payments and loyalty experience, preferably in financial services
  • 10+ years strategy, partnerships, new program development and management. Sales support an asset.
  • Demonstrated experience and understanding of digital products and partnerships
  • Strong business casing skills and an ability to prioritize diverse innovation and partnership opportunities to maximize bank results
  • Excellent written, presentation and communication skills, ability to communicate on a broad spectrum
  • Excellent analytical, problem-solving and critical thinking capabilities
  • Results-oriented, self-starter, with highly effective strategic influencing and negotiating skills
  • Ability to operate and deliver through periods of high pressure/high risk and demanding timelines
  • Demonstrated ability to work in a fast-paced, high energy environment with a proven ability to meet multiple deadlines and tasks
  • Excellent project delivery skills, with proven accomplishments leading cross-functional projects


What's in it for you?
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities- for you and our clients.
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • You'll receive clear, transparent criteria to progress in your career.


Working Conditions
  • Work in a standard office-based environment; non-standard hours are a common occurrence. Occasional travel may be required.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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