Aramark

Senior Manager, IT

Aramark$130K — $140K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Information Systems, or related field
  • 7+ years in IT with large-scale hospitality and POS technology deployments
  • Proven leadership skills with a track record of developing high-performing teams
  • Expertise in program/project management including change management and execution
  • In-depth understanding of hospitality technologies and workflows
  • Strong analytical and problem-solving capabilities driven by data insights
  • Excellent communicator and collaborator across multiple levels of stakeholders.

Responsibilities

  • Support and implement the Canada Field Services strategy aligned with IT objectives
  • Take accountability for service performance and operational outcomes nationwide
  • Establish and monitor SLAs, KPIs, and service metrics for continuous improvement
  • Lead and mentor the Field Services team to ensure quality execution
  • Standardize and enhance methodologies and training for consistent service delivery
  • Act as the senior escalation point for major incidents and operational issues
  • Collaborate with stakeholders to align field technology commitments and priorities
  • Manage vendor relationships and ensure adherence to performance standards
  • Identify and address operational and technical risks for field technology
  • Serve as the technology subject matter expert and advocate for the Canada Field Services.

Benefits

  • Remote work flexibility supported
  • 10% travel requirement
  • Potential for after-hours and weekend work during critical deployments.
  • Opportunities for professional development and team leadership.
Full Job Description
Job Description

The Senior Manager, IT, Canada Field Services provides strategic leadership for field technology deployment and support operations across Aramark Canada client locations, ensuring consistent, high-quality execution in a diverse, multi-site environment. This role has enterprise-level impact on consumer, operator, partner, and employee-facing applications at client sites, including point-of-sale (POS), consumer-facing technologies, and other business-critical hospitality systems.

Reporting to the Senior Director of IT, this role leads the Canada Field Services organization by setting deployment strategy, service standards, and performance metrics, while driving measurable outcomes for service reliability and the end-user experience. The incumbent operates in a highly matrixed environment, partnering closely with Operations, Hospitality Excellence, Product, Vendors and Client teams to translate field and operator needs into clear priorities, delivery plans, and sustained improvements.

Remote work is supported; travel is required approximately 10%. Occasional after-hours and weekend work may be required to support deployment cutovers and time-sensitive operational issues.

Job Responsibilities

  • Support and execute the Canada Field Services and deployment strategy, ensuring field support, deployments, and operational initiatives are delivered consistently and aligned to enterprise IT objectives and business priorities.
  • Own accountability for service performance and operational outcomes across Canada, including clear service expectations, resource plans, milestone commitments, and measurable results for operators, clients, and end users.
  • Establish and govern SLAs, KPIs, and service metrics; use ServiceNow, analytics, and root-cause insights to drive continuous improvement, increase value, reduce cost, and improve service reliability.
  • Lead, develop, and coach the Field Services team through clear accountability, performance oversight, and capability building to ensure strong execution, quality, and a consistent customer experience.
  • Standardize and continuously improve field support and deployment methodologies, playbooks, tooling, documentation, and training to ensure repeatable delivery across a diverse, multi-site environment.
  • Serve as the senior escalation point for major incidents and complex operational issues, ensuring timely restoration, effective communications, and cross-functional alignment.
  • Partner with application, infrastructure, security, operations, and business stakeholders to deliver field technology commitments, representing the voice of operations and field end users in prioritization and roadmap decisions.
  • Own strategic vendor and internal partner relationships; monitor performance against SLAs, remove delivery blockers, and escalate issues to protect service quality.
  • Identify and mitigate operational, technical, and service continuity risks for Canada field technology, ensuring mitigation plans are resourced, tracked, and delivered to closure.
  • Act as the Canada Field Services technology SME and advocate, providing leadership guidance on operational challenges, standards, and roadmaps.


Qualifications

  • Bachelor's degree in information technology, Information Systems, or related field
  • 7+ years of progressive IT experience with large-scale hospitality and point-of-sale technology deployments
  • Proven ability to lead, coach, and develop a high-performing team while coordinating effectively with cross-functional stakeholders
  • Strong program/project leadership: roadmaps, multi-initiative delivery, change management, and end-to-end execution in a fast-paced environment
  • Deep knowledge of hospitality technologies and workflows
  • Strong analytical, organizational, and problem-solving skills; uses data and root-cause insights to drive continuous improvement
  • Excellent communication and relationship-building skills with stakeholders at all levels; effective cross-functional collaborator
  • Ability to influence without authority and navigate complex, matrixed stakeholder environments


The pay range for this position is $130,000.00 - $140,000.00.

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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