American Express

Senior Manager - Internal Audit, Learning & Development

American Express • $100K — $130K *
Phoenix, AZ 85032In-Person
Education, Government & Non-Profit
5 - 7 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Accounting, Finance, Organizational Development, Adult Education, or related field.
  • Thorough knowledge of internal audit methodologies and experience in learning and development.
  • 5+ years of experience in relevant fields such as internal audit, risk management, or compliance.
  • Proficient in managing complex programs with effective communication and stakeholder influence.
  • Strong project management, collaboration, and interpersonal skills.
  • Proficient in PowerPoint and presentation design with strong facilitation capabilities.
  • Excellent written and verbal communication skills.

Responsibilities

  • Partner with teams to analyze training needs and develop annual training plans.
  • Facilitate personalized learning roadmaps for auditors at all career levels.
  • Continuously enhance the Training & Professional Development Program to meet strategic objectives.
  • Identify and communicate learning opportunities for auditors' professional growth.
  • Collaborate with external training providers to deliver comprehensive IAG trainings.
  • Partner with the Learning Design team to create engaging e-learning modules.
  • Influence senior stakeholders to promote a culture of continuous learning.

Benefits

  • Comprehensive training and development programs for career advancement.
  • Opportunities to influence learning culture and organizational capability.
  • Access to resources from subject matter experts and training partnerships.
  • Engagement in a dynamic environment focused on audit excellence and regulatory compliance.
  • Participation in a culture that encourages continuous improvement.
Full Job Description
Job Description

The Internal Audit Group (IAG) Learning and Development (L&D) team provides internal training to colleagues, in accordance with an established annual training plan. The trainings vary in nature between soft-skill and technical skill, with an emphasis on audit methodology and specific audit technical skills and are facilitated both in person and virtually. IAG is seeking an experienced internal auditor for the role of Senior Manager, L&D, to design, develop, and facilitate audit methodology training to IAG colleagues and new hires, while also leading the continuous enhancement of learning programs that strengthen the capabilities of the Internal Audit Group organization.

Reporting to the Director - Learning and Development, this role will partner with audit leadership, subject matter experts, and other stakeholders to deliver comprehensive learning that supports audit excellence, regulatory expectations, and organizational priorities.

Responsibilities

Learning Strategy, Program Management, and Stakeholder Management

  • Partner with Audit Competency and Skill Development team within IAG to analyze IAG training needs and skill gaps, in order to develop and execute the annual training plan.


  • Facilitate learning roadmaps for auditors across all career levels, from entry-level through executive leadership.


  • Continuously enhance the IAG Training & Professional Development Program to achieve the strategic objectives of the IAG Leadership team.


  • Identify and communicate learning opportunities to enhance auditors' external perspectives and specific needs.


  • Partner with the Colleague Experience Group (CEG), subject matter experts (SMEs) and external training providers as needed to deliver IAG trainings.


  • Partner with the Learning Design team to build e-learning modules and uplift training materials.


  • Influence senior IAG stakeholders to drive a culture of continuous learning and professional excellence.


Curriculum Design & Development

  • Design / enhance, develop, and facilitate comprehensive curricula including:


  • Onboarding and new-hire audit methodology curriculum / programs for IAG professionals.


  • Audit-related training program components to diverse groups of auditors, who are geographically dispersed with varying levels of experience.


  • Design / enhance, develop, and facilitate comprehensive curricula topics, including, but not limited to:


  • Internal audit methodology and standards


  • Risk management and controls


  • Data analytics and technology auditing


  • Regulatory compliance


  • Financial services and industry-specific topics


  • Professional and leadership skills


  • Partner with subject matter experts (SMEs) to develop engaging learning content, workshops, simulations, and e-learning modules.


  • Perform a technical review of all training content to ensure respective material is aligned with IAG methodologies and NASBA standards prior to delivery.


  • Ensure training content remains current with IIA Standards, regulatory expectations, and organizational policies.


Measurement & Continuous Improvement

  • Evaluate program outcomes through participant feedback, assessments, certification attainment, and business impact measures.


  • Leverage learning analytics to improve content quality, engagement, and organizational capability.


Qualifications

Required Qualifications

  • Bachelor's degree in Accounting, Finance, Organizational Development, Adult Education, or related field.


  • Thorough knowledge of and experience with internal audit methodologies.


  • 5+ years of experience in learning and development, talent development, internal audit, risk management, compliance, or related functions.


  • Experience managing complex programs, demonstrating effective communication, and influencing stakeholders.


  • Strong project management, stakeholder management, collaboration, and interpersonal skills.


  • Strong PowerPoint and presentation design skills.


  • Strong training and facilitation skills.


  • Excellent written, verbal, facilitation, and presentation skills.


Preferred Qualifications

  • Relevant professional certifications such as:


  • CIA (Certified Internal Auditor)


  • CPA (Certified Public Accountant)


  • CISA (Certified Information Systems Auditor)


  • CPTD (Certified Professional in Talent Development)


  • Experience within a financial services, banking, regulated industry, or large corporate environment.


  • Familiarity with IIA Standards, Internal Audit methodology, and audit quality assurance practices.


  • Experience with Learning Management Systems (LMS), digital learning platforms, and learning analytics tools.


  • Experience delivering impactful training programs that effectively deliver on learning objectives and outcomes

Leadership Competencies

  • Executive Presence


  • Effective Communication


  • Collaboration and Influence


  • Project Management


  • Relationship Management


  • Learning Agility


  • Talent Development


  • Strategic Thinking


  • Results Orientation


  • Continuous Improvement Mindset


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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