Scotiabank

Senior Manager, Fraud Management (Product Owner)

Scotiabank • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • University degree in Business, Technology, Finance, Risk Management, Data Analytics, or related field; equivalent experience accepted.
  • 5+ years of experience in product ownership, management, business analysis, project delivery, fraud management, or related fields.
  • Strong understanding of agile delivery practices like backlog management and user story writing.
  • Experience in cross-functional teams across various departments like business, technology, and operations.
  • Working knowledge of fraud prevention, detection, case management, or financial crime systems is an asset.
  • Ability to translate complex business problems into practical solutions and measurable outcomes.
  • Strong verbal and written communication skills for preparing updates and presentations.

Responsibilities

  • Own and maintain the product vision and roadmap for the PRM Fraud Monitoring platform.
  • Translate strategic objectives and operational pain points into user stories and delivery-ready requirements.
  • Represent the voice of stakeholders throughout the delivery lifecycle to improve fraud outcomes.
  • Lead the refinement and prioritization of the product backlog, balancing business value and regulatory urgency.
  • Partner with cross-functional teams to assess feasibility and ensure scalable solutions.
  • Define acceptance criteria and support testing to confirm solutions meet business outcomes.
  • Monitor product performance and deliver progress updates to management.

Benefits

  • A rewarding career path with diverse opportunities for professional development.
  • A competitive rewards program including an annual bonus and flexible vacation days.
  • Comprehensive benefits starting on the first day of employment.
  • Commitment to diversity, inclusion, and community impact, empowering every employee.
  • Accessibility and workplace accommodations to ensure an inclusive environment.
Full Job Description
Requisition ID: 271275

As the Senior Manager, Fraud Management, you will contribute to the overall success of Global Fraud Management by maximizing the value of the PRM Fraud Monitoring platform and related fraud capabilities. You will translate business needs into clear product outcomes, prioritized backlog items, and delivery-ready requirements, while ensuring business strategies, plans, and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures. Working closely with Global Fraud Management, Technology, Fraud Operations, Analytics, Data Governance, and business-line partners, you will shape product direction, manage stakeholder demand, and support the delivery of initiatives that strengthen fraud prevention, detection, investigation, reporting, controls, and operational effectiveness. This role acts as a key bridge between business strategy and technology execution, ensuring solutions are aligned to customer outcomes, operational needs, enterprise standards, regulatory expectations, and measurable business value.

Is this role right for you? In this role, you will:
  • Own and maintain the product vision, roadmap, and prioritized backlog for the PRM Fraud Monitoring platform and capabilities, ensuring alignment with enterprise fraud strategy and business priorities.
  • Translate strategic objectives, business needs, operational pain points, control gaps, and regulatory requirements into epics, user stories, acceptance criteria, and delivery-ready requirements.
  • Represent the voice of Global Fraud Management, operations, customers, and business stakeholders throughout the delivery lifecycle to ensure solutions improve fraud outcomes, employee experience, customer protection, and operational efficiency.
  • Maintain a deep understanding of business needs, market practices, competitor approaches, and emerging fraud trends to inform product priorities and recommendations.
  • Lead backlog refinement, prioritization, sprint planning, and delivery support activities by balancing business value, risk reduction, customer impact, regulatory urgency, implementation effort, and operational readiness.
  • Partner with Technology, Engineering, Architecture, Security, Data & Analytics, Fraud Operations, and business-line stakeholders to assess feasibility, validate dependencies, and ensure solutions are scalable, secure, and fit for purpose.
  • Define and validate acceptance criteria, support user acceptance testing, review solution demonstrations, and confirm delivered capabilities meet agreed business outcomes.
  • Manage intake and prioritization of new features, enhancements, defect remediation, reporting needs, process improvements, and control-related opportunities.
  • Map and manage project dependencies that may impact sequencing, delivery timelines, implementation readiness, or benefits realization.
  • Monitor product performance, adoption, delivery progress, risks, issues, dependencies, and benefits realization; provide clear and timely updates; and raise issues and risks early, with recommendations for senior management and key stakeholders.
  • Support change management, implementation planning, training, communications, and operational readiness activities to enable successful adoption of new or enhanced capabilities.
  • Continuously identify opportunities to optimize fraud processes, reduce manual effort, improve controls, enhance data quality, and increase the value delivered through fraud technology investments.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, Global Sales Principles, and applicable business controls to meet obligations related to operational, compliance, AML/ATF/sanctions, conduct, and fraud risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • University degree in Business, Technology, Finance, Risk Management, Data Analytics, or a related field; equivalent experience will also be considered.
  • 5+ years of related experience in product ownership, product management, business analysis, project delivery, fraud management, risk management, financial services, or technology delivery.
  • Strong understanding of agile delivery practices, including backlog management, user story writing, acceptance criteria, sprint planning, refinement, demos, retrospectives, and iterative delivery.
  • Backlog ownership, user story development, acceptance criteria, iterative delivery, stakeholder buy-in, and cross-functional delivery leadership.
  • Experience working with cross-functional teams across business, technology, operations, risk, compliance, architecture, security, and data functions.
  • Working knowledge of fraud prevention, detection, case management, investigations, analytics, reporting, or financial crime systems is an asset.
  • Ability to translate complex business problems into clear requirements, practical solutions, and measurable outcomes.
  • Strong analytical, problem-solving, prioritization, and decision-making skills, with the ability to manage ambiguity and competing priorities in a fast-paced environment.
  • Excellent stakeholder management, negotiation, facilitation, and influencing skills, with the ability to build alignment across diverse groups and senior stakeholders.
  • Strong verbal and written communication skills, including the ability to prepare concise executive updates, recommendations, presentations, process flows, and implementation materials.
  • Excellent organizational, time management, and prioritization skills.
  • Experience with Jira, Confluence, Microsoft Office, Visio, PowerPoint, Excel, Power BI, or similar product delivery and reporting tools is an asset.
  • Curiosity, ownership mindset, attention to detail, and commitment to continuous improvement.


What's in it for you?
  • A rewarding career path with diverse opportunities for professional development.
  • An organization committed to making a difference in our communities - for you and our customers.
  • A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups (ERGs), which span diverse gender identities, ethnicities, races, ages, abilities, and veteran statuses.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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