Senior Manager, Field Operations

Innomar Strategies

Lead field operations that make a meaningful difference for clients, healthcare partners, and the patients they serve.

Innomar Strategies is seeking a strategic and results-driven Senior Manager, Field Operations to lead and optimize field-based operational activities across a range of programs. This role is ideal for an experienced operations leader who excels at managing teams, improving performance, and delivering high-quality service in a fast-paced healthcare environment.

As a key leader within the organization, you will oversee day-to-day field operations, drive continuous improvement, support program execution, and help ensure a high standard of client satisfaction. This is an exciting opportunity to contribute to operational excellence while supporting growth, innovation, and strong cross-functional collaboration.

About the Role

The Senior Manager, Field Operations is responsible for leading field-based operational activities, ensuring efficient service delivery, and driving strategic initiatives that enhance performance across multiple programs. The role requires a strong balance of operational leadership, team development, client focus, and business acumen.

You will partner with internal stakeholders across functions to support seamless execution, maintain quality and compliance, and identify opportunities to improve processes, outcomes, and overall service delivery.

Key Responsibilities

• Oversee the day-to-day operations of field teams, includingresource allocation, scheduling, and performance management

• Develop and implement operational strategies and best practices to improveefficiency, productivity, and service quality

• Lead, mentor, and develop field professionals, fostering a culture ofhigh performance and continuous improvement

• MonitorKPIsandSLAs, identify performance gaps, and implement corrective actions

• Collaborate with internal stakeholders, includingSales, Client Services, and Quality Assurance, to support seamless program execution and client satisfaction

• Manage operational budgets, ensuring cost-effectiveness and alignment with financial targets

• Identify and mitigate operational risks and develop contingency plans as needed

• Ensure compliance with relevantindustry regulations, company policies, and quality standards

• Participate in strategic planning and program development to support business growth and innovation

• Prepare and present reports on operational performance, risks, challenges, and recommendations to senior leadership

Qualifications & Experience

• Bachelor27s degree inBusiness Administration, Operations Management, Healthcare Administration, or a related field
  Master27s degree preferred

• 7-10 yearsof progressive experience in field operations, preferably in thepharmaceutical, healthcare, or medical device industry

• 3-5 yearsof leadership experience managing field-based teams

• Proven success managing complex operational programs and driving measurable performance improvements

• Strong understanding offield service management, logistics, and supply chain processes

• Experience inpatient assistance programsand operational policies and processes required

• General knowledge ofreimbursementandmarket accesslandscapes

• Strong pharmaceutical and biotechnology business knowledge, includingclient managementandhealthcare professional communications

• Strong customer and client management background

• Experience inoperations and account managementis an asset

• Fluency inEnglishrequired;Frenchis an asset

• Ability to travel frequently as required by the role

• Valid driver27s license and access to a vehicle required
  Overnight travel may be involved

Skills & Capabilities

• Exceptionalproject managementskills, with experience leading projects from concept through implementation

• Strong analytical, conceptual, and problem-solving skills, including experience developing new ideas and solutions

• Advanced knowledge of thepharmaceutical distribution industry

• Strongbusiness and financial acumen

• Detail-oriented and highly organized

• Ability to analyze performance data strategically and create practical client solutions

• Ability to work effectively under pressure in a dynamic environment

• Strongcritical thinkingcapability

• Excellent written, verbal, and presentation skills

• Strong interpersonal and leadership skills

• Proficiency withMicrosoft Office, includingPowerPoint, Excel, Visio, and Word

• Ability to collaborate effectively across teams and stakeholders

Ideal Candidate

• A strong operational leader with experience managing distributed or field-based teams

• A proactive and strategic thinker who can translate data into action

• A people-focused manager who develops talent and builds accountability

• A client-oriented professional who understands how operational excellence drives satisfaction and growth

• A collaborative partner who works effectively across functions and business priorities

• A resilient decision-maker who can manage complexity, competing priorities, and change

Why Join Innomar Strategies

At Innomar Strategies, you will have the opportunity to help shape operational excellence across programs that support healthcare delivery and client success. You will join a collaborative environment where leadership, innovation, and continuous improvement are valued, and where your expertise can make a direct impact on service quality and business performance.

Apply Now

If you are ready to bring your field operations leadership experience to a high-impact role at Innomar Strategies, we encourage you to apply.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members27 ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.