Zendesk

Senior Manager, F&S Transformation

Zendesk$146K — $220K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in FP&A, Finance Strategy, or related areas.
  • Strong grasp of forecasting, planning, and management reporting.
  • Experience with AI and automation in finance processes.
  • Hands-on with financial planning systems like Adaptive or similar.
  • Proven track record in leading complex transformation initiatives.
  • Mindset focused on process improvement and automation.
  • Excellent communication skills for technical and business translation.

Responsibilities

  • Own F&S Transformation roadmap covering planning systems and AI use cases.
  • Lead business ownership of Adaptive and planning system support model.
  • Drive process improvement in forecasting, reporting, and planning.
  • Implement AI opportunities to enhance decision-making insights.
  • Create operating discipline through governance practices.
  • Provide leadership and direction for the F&S Transformation team.
  • Facilitate cross-functional partnerships to align priorities.
  • Shift team focus from reactive to proactive transformation efforts.

Benefits

  • Hybrid work environment with flexibility for remote work.
  • Opportunity for connection and collaboration within a team setting.
Full Job Description
Job Description

The Senior Manager, Finance & Strategy (F&S) Transformation will lead the next phase of Finance & Strategy transformation, with a focus on building scalable, AI-enabled planning, forecasting, reporting, and process automation capabilities across the F&S organization.

This role will sit within Corporate Finance & Strategy and will own the business side of F&S planning systems (Adaptive Insights), while driving broader transformation initiatives that reduce manual work, improve process discipline, and enable more decision-ready insights. This is a senior individual contributor role with no formal direct reports.

The role will serve as the functional lead for the F&S Transformation portfolio, providing day-to-day direction and prioritization across transformation initiatives and matrixed resources.It will partner closely with Corporate F&S, functional F&S teams, IT, and the Finance-wide AI / Process Innovation team.

We are looking for a strong transformation builder with FP&A systems experience, project management discipline, stakeholder communication skills, and a bias toward automation and scalable process design.

Key Responsibilities:
  • Own the F&S Transformation roadmap across planning systems, process improvement, automation, and F&S-specific AI use cases.
  • Lead the business ownership of Adaptive and related planning systems, including support model, enhancement roadmap, prioritization, stakeholder communication, and partnership with Finance Systems / IT.
  • Drive scalable process improvement across forecasting, reporting, planning workflows, variance analysis, and management reporting.
  • Identify and implement F&S-specific AI / automation opportunities that reduce manual work and improve decision-ready insights, in partnership with the Finance-wide AI / Process Innovation team.
  • Create operating discipline through intake, prioritization, documentation, testing, release management, and roadmap governance.
  • Provide functional leadership for the F&S Transformation team, including day-to-day direction, prioritization, and coaching.
  • Partner cross-functionally with Corporate F&S, functional F&S, IT, and other Finance stakeholders to align priorities, manage tradeoffs, and drive adoption.
  • Shift the team from reactive support to proactive transformation by reducing recurring issues through root-cause fixes, process redesign, automation, and self-service enablement.


Qualifications:
  • 7+ years of experience in FP&A, Finance & Strategy, Finance Transformation, Finance Systems, or a related role.
  • Strong understanding of forecasting, planning, management reporting, and core FP&A processes.
  • Experience applying AI, automation, BI, reporting tools, data models, or system integrations to improve finance processes, reporting, planning, or decision support.
  • Hands-on experience with financial planning systems such as Adaptive, Anaplan, Oracle EPM, Pigment, OneStream, Hyperion, or similar.
  • Proven ability to lead complex transformation or systems initiatives from strategy through execution, including roadmap management, prioritization, stakeholder alignment, and change management in ambiguous, fast-moving environments.
  • Strong process improvement mindset, with experience simplifying, standardizing, and automating workflows.
  • Excellent communication skills, including the ability to translate technical issues into business impact, risks, and decision tradeoffs.
  • Experience leading complex cross-functional initiatives through influence
  • SaaS, subscription business, PE-backed, IPO readiness, or public-company readiness experience preferred.


Where we Work:
  • Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week.


#LI-LM5

The US annualized base salary range for this position is $146,000.00-$220,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

Similar Jobs

More Jobs at Zendesk

More Finance & Insurance Jobs

Find similar Senior Manager, F&S Transformation jobs: