Amazon

Senior Manager, Event Programs, Customer Engagement Programs

Amazon$142K — $192K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of marketing experience required
  • 3+ years of management experience essential
  • Bachelor's degree or equivalent must-have
  • Strong background in managing complex event programs
  • Proven ability in high-pressure live event leadership

Responsibilities

  • Own execution of assigned event programs like regional Summits
  • Lead a team across various event disciplines
  • Develop comprehensive strategies aligned with business goals
  • Create and maintain program roadmaps with milestones
  • Drive innovation in program execution

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching to aid retirement savings
  • Paid time off for work-life balance
  • Parental leave for family growth
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Lead a team of event program managers responsible for delivering specific event workstreams or regional programs within AWS's event portfolio. This role requires both strategic vision and operational excellence, as you'll manage the successful execution of assigned programs while developing and leading a high-performing team. You will be accountable for program delivery that aligns with global standards while meeting regional or specialized program needs across different event-specific disciplines (content, operations, platform, audience programs).

Key job responsibilities

Strategic Program Management

Own and drive execution of assigned event programs (examples: regional Summits, content workstreams, specialized audience programs)

Lead a team of event program managers and associates across various event disciplines

Develop comprehensive program strategies aligned with business objectives

Create and maintain program roadmaps with clear milestones and deliverables

Drive innovation in program execution and delivery methods

Team Leadership & Development

Build and manage high-performing teams across program workstreams

Lead teams during onsite event execution, ensuring excellence across all program elements

Provide structured mentorship and career development opportunities

Establish team goals and performance metrics

Manage resource allocation and team capacity

Create development plans and growth opportunities for team members

Operational Excellence

Design and implement scalable operational frameworks

Drive continuous improvement in program execution

Develop measurement frameworks to track and report on program performance

Create and maintain program documentation and best practices

Lead process standardization initiatives

Oversee onsite program delivery across multiple concurrent workstreams

Stakeholder Management

Build and maintain strong relationships with senior stakeholders

Create alignment across diverse stakeholder groups

Partner with regional or functional teams while maintaining global consistency

Present program status and recommendations to leadership

Manage critical stakeholder relationships during live events

mpact & Scope

Lead teams responsible for delivering key components of AWS's event portfolio

Drive operational excellence in program execution

Develop future leaders in the organization

Influence program strategy and innovation

Ensure successful delivery of complex, multi-workstream events

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

BASIC QUALIFICATIONS

- 8+ years of professional non-internship marketing experience

- 3+ years of team management experience

- Bachelor's degree or equivalent

- Experience managing complex event programs

- Experience leading teams in high-pressure, live event environments

PREFERRED QUALIFICATIONS

- Experience in technology-related sales, marketing or business development

- Experience managing technology industry events (5,000+ attendees)

- Track record of implementing innovative event solutions

- International program management experience

- Experience managing diverse event disciplines (content, operations, platforms)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 156,100.00 - 211,200.00 USD annually

USA, TX, Austin - 142,000.00 - 192,000.00 USD annually

USA, VA, Arlington - 142,000.00 - 192,000.00 USD annually

USA, WA, Seattle - 142,000.00 - 192,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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