TD Bank

Senior Manager - ETAM - Technology Standards and Product Catalogue

TD Bank • $115K — $163K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in IT asset management, enterprise architecture, or technology governance, with 5+ years in leadership roles.
  • Hands-on experience with ServiceNow TPM, TRM, and APM; working knowledge of SAM Pro, HAM Pro, CMDB, and CSDM.
  • Demonstrated ability to establish a governance framework or platform capability from the ground up.
  • Experience managing technology lifecycle in regulated environments, with a focus on standards and exceptions.
  • Strong influencing skills to drive compliance among senior technology leaders without direct authority.

Responsibilities

  • Establish technology lifecycle management and standards for software and hardware models.
  • Implement the TRM Operating Model aligned with New Technology Assessment processes.
  • Define data ownership and quality rules for the product catalogue.
  • Collaborate with platform owners to manage configuration and roadmap capabilities.
  • Lead technology standards governance and decision-making for technology lifecycle management.
  • Monitor adherence to standards and manage risks regarding non-compliance and tech obsolescence.
  • Align TRM/TPM strategies with ETAM initiatives, ensuring alignment with architectural standards.

Benefits

  • Opportunities for professional growth and skill development.
  • Inclusive and collaborative work environment.
  • Access to a broad range of training and resources for career advancement.
  • Encouragement of open dialogue regarding career progression.
  • Supportive policies to promote work-life balance.
Full Job Description
Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

Build the capability
  • Establish TRM and TPM including taxonomy, technology categories, standards statuses (approved, contained, retiring, prohibited) and lifecycle data for software and hardware models
  • Implement the TRM Operating Model, aligning with Enterprise Architecture for New Technology Assessment and Introduction (NTA/NTI) processes and materiality.
  • Define data ownership, attestation cycles and quality rules for the product catalogue
  • Partner with platform owners on configuration, content feeds (SAM and HAM content, vendor lifecycle dates) and the capability roadmap


Governance and adherence
  • Own the technology standards governance forum and decision rights for introducing, containing and retiring technologies
  • Define and monitor adherence: non-standard usage, end-of-life and end-of-support exposure, exceptions and remediation plans
  • Run the exception and risk acceptance process, with clear escalation to executive governance forums
  • Ensure TRM and TPM controls align to the TALM Standard and support regulatory and audit expectations, including OSFI, OCC and Fed Reserve.


Alignment across ETAM
  • Align TRM/TPM and work with other ETAM Senior managers who own APM, the Application Book of Record, CMDB and CSDM, Hardware and Software and asset management, and the Asset Class Enablement function
  • Work with Architecture on standards and target-state direction, while CSDM design remains with the Application Book of Record function
  • Consume KPIs from the Tech Reference Data team and turn them into action with technology owners
  • Support TRM and TPM as an input to the enterprise AI inventory


Lead the team
  • Hire, develop and lead a team of analysts and specialists
  • Build procedures, RACI, training and communications that drive adoption across the enterprise


EXPERIENCE & EDUCATION

Required
  • 10+ years in IT asset management, enterprise architecture or technology governance, with 5+ years leading teams
  • Hands-on depth in ServiceNow TPM, TRM and APM, and working knowledge of SAM Pro, HAM Pro, CMDB and CSDM
  • Proven record standing up a governance framework or new platform capability from scratch
  • Experience with technology lifecycle management, standards and exceptions in a regulated environment
  • Strong influence skills with senior technology leaders, and the ability to drive adherence without direct authority

Preferred
  • ServiceNow certifications (CIS-APM, CIS-SAM, CIS-HAM, CSA)
  • Financial services experience with OSFI, internal audit or second line of defense
  • Familiarity with ITIL, TOGAF or IT4IT

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Net Income
-$6.9 million
5 Year Trend
+6.6%

Similar Jobs

More Jobs at TD Bank

More Enterprise Technology Jobs

Find similar Senior Manager - ETAM - Technology Standards and Product Catalogue jobs: