Your Role in Supporting Our Members:

As Senior Manager, Estates, Registered Plans & Digitization, you will lead large-scale operational modernization initiatives across estates, trust, registered plans administration, and enterprise document digitization. A core focus of this role is end-to-end project leadership overseeing complex, cross-functional initiatives that improve service delivery, ensure regulatory compliance, and support over $30M in annual revenue. You will translate strategic priorities into executable roadmaps, manage interdependent workstreams, and drive change that enhances both member experience and operational efficiency. We are seeking a seasoned leader with strong project management, transformation, and people leadership experience within complex financial services environments.

This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Head of Banking Operations. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demand.

How You'll Make an Impact:

• Leading multi-year, cross-functional projects to modernize estates, trust, and registered plans operations
• Managing complex project roadmaps, timelines, dependencies, and delivery risks across multiple operational streams
• Driving strategic change initiatives that improve scalability, efficiency, and member experience
• Overseeing digitization projects for foundational banking documents, ensuring secure and compliant enterprise solutions
• Partnering with technology, risk, legal, and operations teams to deliver integrated project outcomes
• Monitoring regulatory requirements and embedding compliance into project design and execution
• Building and coaching high-performing teams to successfully deliver transformation initiatives
• Tracking project performance, outcomes, and benefits realization to ensure sustained value

What You'll Bring to the Team:

• Bachelor's degree in Business Administration, Finance, Project Management, or a related field
• 8+ years of progressive experience within financial services operations, estates, trusts, or registered plans
• 5+ years of people leadership experience leading professional or specialized teams
• Demonstrated experience leading large-scale, cross-functional projects or transformation programs
• Proven ability to manage complex project timelines, risks, and stakeholder expectations
• Strong knowledge of regulatory and compliance requirements within financial services
• Experience applying structured project or change management methodologies

Extra Skills That Set You Apart:

• Experience delivering enterprise digitization or document management projects
• Background in revenue-generating operational environments within a financial institution
• Exposure to Canadian estates, trust, or registered plans regulatory frameworks

You'll Thrive Here If You Are:

• Strategic - able to translate long-term vision into executable operational plans.
• People-Centred - committed to developing talent and fostering inclusive, high-performing teams.
• Accountable - comfortable owning outcomes, risk management, and regulatory responsibility.
• Collaborative - effective at building strong partnerships across functions and leadership levels.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You'll Earn:

This role offers a salary range of $122,400 to $151,200 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You'll Love Working Here:

A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We're the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada's Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.