American Express

Senior Manager-Enterprise Data & AI Risk & Controls

American Express$130K — $180K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Risk Management, or a related field; or equivalent experience.
  • Significant experience in Technology Risk, Technology Controls, Operational Risk, or Information Security, particularly in Data and AI risk.
  • Deep knowledge of enterprise technology controls, operational risk frameworks, and regulatory requirements.
  • Strong understanding of AI governance, model risk management, and technology lifecycle controls.
  • Experience leading risk assessments and governance reviews in technology environments.
  • Proven ability to influence senior leaders and collaborate across various teams.
  • Excellent analytical, communication, and executive stakeholder management skills.

Responsibilities

  • Lead implementation of risk and control activities across EDAI, embedding practices into processes and technology.
  • Partner with business and technology leaders to identify and manage operational and technology risks.
  • Shape data risk assessment methodologies with various risk management teams.
  • Integrate risk requirements into technology delivery for cloud platforms and AI solutions.
  • Conduct operational and technology risk assessments and drive control improvements.
  • Evaluate controls supporting AI capabilities and ensure regulatory compliance.
  • Monitor risk trends and provide insights for business decision-making.
  • Collaborate with multiple departments to strengthen governance and control effectiveness.

Benefits

  • Opportunity to work in a cutting-edge environment focused on data and AI.
  • Collaboration with cross-functional teams and senior leaders in the organization.
  • Exposure to leading risk management practices and frameworks.
  • Participation in continuous improvement initiatives for risk and control processes.
Full Job Description
Job Description

The Senior Manager, Enterprise Data & AI Risk & Controls serves as the first-line risk and controls lead for Enterprise Data & AI (EDAI) within Enterprise Technology Services (ETS). This role partners with business and technology leaders to embed effective risk management and controls into the delivery of enterprise data, AI, and technology capabilities.

The objective of this role is to identify, assess, manage, and report operational and technology risks across EDAI, ensuring compliance with regulatory requirements, American Express policies, and enterprise standards. By integrating risk management into technology delivery, the role strengthens EDAI's control environment, enables informed decision-making, and supports the secure, compliant, and resilient delivery of data and AI capabilities.

As a trusted risk and controls partner, you will collaborate with Enterprise Control Management, Technical Risk Management, Enterprise Data Risk Management, Operational Risk Management, and Business Unit Data Offices to shape data risk assessment methodologies, support business units in managing data risks, evaluate the effectiveness of controls for AI-enabled use cases, and embed consistent risk management practices across EDAI initiatives.

Responsibilities

  • Lead the implementation of effective risk and control activities across EDAI, embedding risk management practices into business processes, technology delivery, enterprise data products, and AI capabilities.
  • Partner with business and technology leaders to identify, assess, manage, and monitor operational and technology risks across business processes, platforms, products, enterprise data, AI, and supporting technologies.
  • Partner with Enterprise Control Management, Technical Risk Management, Enterprise Data Risk Management, Operational Risk Management, and Business Unit Data Offices to shape data risk assessment methodologies and enable consistent management of enterprise data risks.
  • Integrate risk and control requirements into technology delivery, including cloud platforms, APIs, DevOps, MLOps, enterprise data platforms, AI solutions, and emerging technologies.
  • Lead operational and technology risk assessments, control evaluations, and first-line quality reviews to assess control design and effectiveness and drive continuous improvement.
  • Evaluate the design and effectiveness of controls supporting AI-enabled capabilities, including data governance, model governance, lifecycle controls, and regulatory compliance.
  • Monitor operational and technology risk trends, key risk indicators, control performance, and emerging risks, providing actionable insights and executive reporting to support business decision-making.
  • Partner with Product, Engineering, Compliance, Legal, Enterprise Control Management, Technical Risk Management, Enterprise Data Risk Management, Operational Risk Management, and Internal Audit to strengthen governance, regulatory readiness, and control effectiveness.
  • Drive continuous improvement of EDAI's risk and control framework by identifying opportunities to simplify processes, automate controls, and enhance risk monitoring and reporting.


Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Risk Management, or a related field; or equivalent experience.
  • Significant experience in Technology Risk, Technology Controls, Operational Risk, Information Security, Governance, Risk & Compliance (GRC), or a related discipline, with expertise in Data, AI or Model Risk.
  • Deep knowledge of technology risk management, enterprise technology controls, operational risk frameworks, and applicable regulatory requirements.
  • Strong understanding of AI governance, model risk management, data governance, and technology risk and control frameworks across the AI and technology lifecycle.
  • Experience leading technology risk assessments, control evaluations, governance reviews, and remediation activities in complex technology environments.
  • Experience partnering with technology, engineering, product, and business teams to embed controls into technology delivery and operational processes.
  • Demonstrated ability to influence senior leaders and collaborate across Technology, Product, Risk, Compliance, Legal, and Audit organizations.
  • Strong analytical, communication, and executive stakeholder management skills.


Preferred Qualifications
  • Advanced degree in Computer Science, Information Systems, Cybersecurity, Risk Management, or a related field.
  • Experience developing governance frameworks or operating standards for enterprise data, AI, model, or technology risk management.
  • Experience implementing or enhancing technology controls for cloud platforms, AI/GenAI, enterprise data platforms, automation, or modern software delivery practices.
  • Experience applying AI or automation to improve risk assessments, control monitoring, testing, or compliance reporting.
  • Professional certifications such as CISSP, CISM, CRISC, Security+, or equivalent.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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