The Senior Manager leads and develops teams responsible for the design, implementation, governance, and support of the firm's business-critical enterprise applications, with a focus on Microsoft 365, collaboration technologies, and ServiceNow. This role combines technical leadership with strategic planning, stakeholder management, and continuous improvement initiatives to enhance application delivery, governance, security, and operational effectiveness across the firm.

The ideal candidate will be responsible for...

• Leading a team responsible for the design, configuration, deployment, and ongoing support of enterprise SaaS applications, with a focus on the M365 & Collaboration and ServiceNow platforms.
• Analyzing stakeholder input and business requirements to align application capabilities with firm priorities and identify and resolve capability gaps through appropriate technology.
• Overseeing the administration, configuration, and governance of the firm's Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Teams, Purview, and associated security and compliance features.
• Overseeing the configuration, maintenance, and continuous improvement of the ServiceNow platform, including ITSM modules and the Service Catalog.
• Maintaining a broad, enterprise-wide view of the application portfolio and contributing to decisions about application investment, consolidation, and sunset.
• Leading or overseeing enterprise application projects, including planning, resource coordination, stakeholder communication, and transition to steady-state support.
• Working closely with Information Security and business stakeholders to ensure SaaS applications adhere to the firm's security, governance, compliance, and operational standards.
• Fostering a strong technical culture that emphasizes operational excellence, security, consistency, continuous improvement, and a frictionless end-user experience.

The successful candidate will demonstrate...

• A minimum of seven years of progressive experience implementing, supporting, and deploying enterprise applications, with a strong mix of SaaS platforms and cloud services.
• At least three years of experience managing a team, including overseeing performance, conducting reviews, developing training, and supervising day-to-day operations.
• Demonstrated experience managing the Microsoft 365 platform at enterprise scale, including tenant configuration, licensing, policy governance, and identity and access management.
• Familiarity with ITSM principles and the ServiceNow platform, including workflow automation and core modules such as Incident, Request, Change, Problem, and Service Catalog.
• Experience with Microsoft Entra ID (Azure AD) identity and access management, including SSO/SAML integration, SCIM provisioning, Conditional Access policies, app registration, multi-factor authentication, and lifecycle management workflows.
• Working experience with Microsoft Intune for Mobile Application Management (MAM) and Mobile Device Management (MDM), including app protection policies and mobile enterprise application delivery across managed and BYOD scenarios.
• Proficiency with PowerShell for administration, automation, and reporting across M365 services and related platforms.
• Solid understanding of SaaS application governance, including configuration baseline management, security review processes, and vendor risk assessment.
• Understanding of API and integration architecture relevant to SaaS platforms (REST, webhooks, OAuth 2.0).
• Strong project management skills with experience managing multiple concurrent initiatives, holding team members accountable for delivery, and communicating status to leadership.
• The ability to think strategically, understand business requirements, analyze options, and develop technology recommendations aligned to organizational goals.
• Strong verbal and written communication skills, proven ability to collaborate across functional teams, and the ability to drive continuous improvement while fostering a culture of continuous learning and growth.
• Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.
• Being motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.

Pay Range for Candidates in Baltimore, MD: 180,000 - $220,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.

Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

CORE REQUIREMENTS

Education:

• Bachelor's degree in a related field, or equivalent professional experience.

Technical Experience:

• Minimum seven (7) years of progressive experience implementing, supporting, and deploying enterprise applications, with a strong mix of SaaS platforms and cloud services. Experience in a legal or professional services environment is strongly preferred.
• Demonstrated experience managing the Microsoft 365 platform (SharePoint Online, OneDrive, Purview and Core Office applications) at an enterprise scale, including tenant configuration, licensing, and policy governance.
• Familiarity with ITSM principles and the ServiceNow platform, including workflow automation and core modules such as Incident, Request, Change, Problem, and Service Catalog.
• Experience with Microsoft Entra ID (Azure AD) identity and access management, including SSO/SAML integration, SCIM provisioning, Conditional Access policies, app registration, multi-factor authentication, and lifecycle management workflows.
• Working experience with Microsoft Intune for Mobile Application Management (MAM) and Mobile Device Management (MDM), including app protection policies and mobile enterprise application delivery across managed and BYOD scenarios.
• Proficiency with PowerShell for administration, automation, and reporting across M365 services and related platforms.
• Solid understanding of SaaS application governance, including configuration baseline management, security review processes, and vendor risk assessment.
• Understanding of API and integration architecture relevant to SaaS platforms (REST, webhooks, OAuth 2.0).
• Familiarity with collaboration platforms such as Zoom and Slack, including enterprise administration, policy management, and integration with identity providers.
• Knowledge of data governance, security, and compliance principles as they apply to cloud and SaaS application environments.
• ITIL knowledge and/or certification.
• Strong project management skills with experience managing multiple concurrent initiatives, holding team members accountable for delivery, and communicating status to leadership.
• Ability to think strategically: understand business requirements, analyze options, and develop technology recommendations aligned to organizational goals.
• Strong vendor management skills, performance management, and relationship management with SaaS providers.
• Proven ability to communicate complex technical topics clearly and persuasively, both verbally and in writing, to audiences ranging from engineers to leadership.

Leadership & Management Requirements:

• Minimum of 3 years of experience managing a team, including overseeing performance, conducting reviews, developing and implementing training, and supervising day-to-day operations. Experience measuring and managing performance at both individual and team levels, with increasing scope and responsibility.
• Ability to cultivate strong relationships, serve as a trusted advisor within the organization, and foster a positive, engaging environment with a good sense of humor.
• Ability to drive continuous improvement, enhance operational efficiencies, and implement automation while fostering a culture of continuous learning and growth.
• Strategic planning and goal-setting abilities, with the agility to adapt to evolving business priorities and support impactful organizational change.

Collaboration & Communication Requirements:

• Demonstrates strong verbal and written communication skills, effectively engaging individuals at all levels of the organization and conveying complex issues clearly, concisely, and persuasively.
• Maintains a high level of interpersonal skills, demonstrating poise, tact, and diplomacy in handling sensitive and confidential situations.
• Demonstrates emotional intelligence by recognizing, understanding, and managing emotions, staying self-motivated, and empathetically navigating relationships. Maintains composure under pressure, adapts to challenges, and fosters a positive, collaborative work environment.
• Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.

Performance & Critical Thinking Requirements:

• Client-focused and responsive, with a consultative approach to understanding and meeting needs. Skilled in addressing sensitive inquiries or complaints effectively and in a timely manner.
• Ability to anticipate challenges and identify and implement effective solutions while considering diverse perspectives.
• Skilled at exercising discretion and independent judgment while demonstrating strong problem-solving skills with creativity and effectiveness.
• Sets challenging but achievable goals and deadlines to ensure deliverables expected of team or department, organizes and prioritizes workflow and takes initiative to achieve goals and exceed existing standards.

Quality & Quantity of Work Requirements:

• Skilled at working in a dynamic, fast-paced environment, effectively managing multiple projects and initiatives simultaneously. Demonstrates strong organizational skills, prioritizes tasks efficiently, and ensures deadlines and business objectives are consistently met.
• Consistently utilizes systems to organize and track information. Independently identifies resources and techniques to produce quality work. Demonstrates ability to learn from mistakes and to take corrective action; proposes good ideas for solving complex challenges.
• Motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.