Sr. Manager, Network & Field MaintenancePosition SummaryThe Sr. Manager, Network & Field Maintenance leads the team that keeps Neptune's live networks and AMI systems and products healthy after project handoff, the always-on counterpart to Project Delivery. This role covers both Network Ops & SLA management and Field Diagnostics, ensuring utilities' systems perform reliably long after go-live.
Key Responsibilities: - Lead live network and AMI health monitoring, endpoint and connectivity repair, and SLA management
- Oversee endpoint monitoring across vendor portal, gateway and SIM provisioning, and firmware/OTA coordination
- Direct field diagnostics: interference measurement, root-cause analysis, endpoint audits and optimization, and MIU/antenna changeouts
- Investigate failed-product returns to distinguish true defects from installation or environmental issues, preventing unnecessary RMAs
- Feed field performance insight back to engineering and product teams to drive continuous improvement
- Build and manage a team capable of sustaining network health at scale across a growing installed base
- Report on network health, SLA performance, and field diagnostic trends to Solutions Delivery leadership
- Lead initiatives around customer interactions with new products and assist in the design and development of solutions.
Skills: - Strong technical understanding of AMI/RF networks, endpoints, and field diagnostics
- Effective people leadership across field-based and remote technical teams
- Analytical approach to root-cause analysis and performance trending
- Vendor and carrier relationship management experience
- Clear communicator across technical and non-technical audiences
QualificationsRequired Education: Bachelor's degree in Engineering, a technical field, or equivalent combination of education and experience.
Required Experience: 7+ years of experience in network operations, field engineering, or telecommunications/utility field maintenance, including experience with AMI, RF, or cellular network technologies, and 3+ years in a leadership role.
Preferred Qualifications: - Experience with LoRaWAN, cellular (NB-IoT/LTE-M), or other AMI network technologies
- Familiarity with SLA management and vendor performance monitoring
- Experience in the water, gas, or electric utility industry
Ways of Working: This is a hybrid position. The Sr. Manager, Network & Field Maintenance is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.
Location:
Tallassee, AL | Duluth, GA | Mississauga, ON | Remote - US | Remote - Canada
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