ServiceNow

Senior Manager, Data Platform Engineering - Kubernetes - Distributed Systems

ServiceNow • $181K — $317K *
San Diego, CA 92154In-Person
Enterprise Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience integrating AI into engineering and platform work
  • 10+ years building production software, especially with distributed systems and Kubernetes
  • 5+ years managing and developing software engineering teams
  • Proven record of delivering complex, business-critical systems from design to operation
  • Hands-on experience with a major hyperscaler (AWS, Azure, GCP) and its core components
  • Strong knowledge of containers, Kubernetes, CI/CD, and infrastructure-as-code
  • Excellent communication and stakeholder management skills.

Responsibilities

  • Lead and develop a team of engineers in cloud-native platform services
  • Own end-to-end delivery and set priorities for the team's domain
  • Ensure reliability, scalability, and operability of services
  • Align team's work with broader platform architecture and standards
  • Participate actively in technical design and architectural decisions
  • Foster a high-trust engineering culture focused on feedback and inclusion
  • Communicate status and risks to leadership and stakeholders.

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

Cloud Platform - Kubernetes, Hyperscalers & Distributed Systems

We are currently seeking a Sr. Manager, Data Platform who will act as a player-coach engineering leader. You will lead a team of 6-10 engineers building and operating core platform services, owning delivery, people, and technical direction for the team's domain.

What you get to do in this role:
  • You will lead, grow, and develop a team of software engineers who design, build, and operate services within the cloud-native platform - owning hiring, onboarding, coaching, performance, and career growth for every member of the team.
  • You will own end-to-end delivery for your team's domain: setting priorities and roadmap with product and platform leadership, making scope and sequencing trade-offs, and ensuring commitments land predictably from design through production operation.
  • You will be accountable for the reliability, scalability, and operability of the services your team runs - establishing SLOs, on-call practices, and operational reviews, and driving down incidents and toil across hyperscaler, on-prem, and sovereign environments.
  • You will partner with principal and distinguished engineers, peer managers, and workload teams to align your team's work with the broader platform architecture, standards, and the needs of the teams that depend on the platform.
  • You will stay close to the work as a player-coach - reviewing designs and code, weighing in on architectural decisions, and occasionally building - so that technical judgment, not just process, sets the bar for the team.
  • You will build a healthy, high-trust engineering culture: clear expectations, honest feedback, an inclusive environment, and a team that raises the engineering bar for itself.
  • You will communicate crisply with leadership and stakeholders about status, risks, and trade-offs, and represent the team in planning, capacity, and escalation conversations.


Qualifications

To be successful in this role you have:
  • Experience leveraging or critically thinking about how to integrate AI into engineering and platform work - whether adopting AI-powered tooling across a team, automating operational workflows, building agentic systems for fleet visibility and operations, or reasoning about how AI changes the way a platform team is staffed and run.
  • 10+ years building production software, including substantial hands-on experience operating distributed systems and running workloads on Kubernetes.
  • 5+ years managing software engineers, with a track record of hiring, developing, and retaining strong engineers and building teams that deliver.
  • A track record of leading teams to deliver complex, business-critical systems or services end-to-end, from design through production operation.
  • Hands-on experience with at least one major hyperscaler (AWS, Azure, GCP), including its core compute, networking, and IAM primitives.
  • Strong working knowledge of containers and Kubernetes, CI/CD and GitOps-based delivery, and infrastructure-as-code - enough to review designs, challenge assumptions, and make sound technical trade-offs with your team.
  • Strong communication and stakeholder-management skills, with the ability to explain technical risks and trade-offs to both engineers and senior leadership.


For positions in this location, we offer a base pay of $181,200 - $317,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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