Intuit Inc

Senior Manager, Customer Success, Services

Intuit Inc • $143K — $194K *
San Diego, CA 92154In-Person
Business Services
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 7+ years leading client success teams for mid-market B2B clients
  • 5+ years managing clients in Payments, Bill Pay, Lending, Payroll/Workforce Management
  • Experience in building and scaling high-performing teams in fast-paced environments
  • Strong background in strategic planning, process optimization, and change management
  • Exceptional communication and stakeholder management skills
  • Ability to leverage analytics for data-driven decision making
  • Passion for customer success and innovation in mid-market relationships
  • Knowledge of Intuit's financial products is a plus

Responsibilities

  • Lead, mentor, and develop Customer Success Managers to align with goals and best practices
  • Drive customer adoption, retention, and expansion through scalable engagement strategies
  • Implement operational frameworks and metrics to improve efficiency of CSM teams
  • Act as a strategic partner between Customer Success, Sales, Product, and Support
  • Advocate for customer needs by providing insights to enhance operational capabilities
  • Oversee high-priority customer escalations for quick resolution and satisfaction
  • Foster a culture of innovation, collaboration, and continuous improvement
  • Utilize data-driven insights to refine processes and optimize strategies

Benefits

  • Competitive compensation package with pay-for-performance rewards
  • Eligibility for cash bonuses and equity rewards
  • Benefits aligned with applicable plans and programs
  • Commitment to fair pay practices across demographics
  • Opportunities for professional growth and development within the organization
Full Job Description
As a Senior Manager, for the Service CS team, you are at the helm of shaping the future of customer success. You'll guide CSMs who are responsible for building deep customer relationships and ensuring long-term success. As a visionary leader, you'll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You'll work across functions, influence key decision-makers, and drive game-changing customer engagement strategies.

If you thrive in fast-moving, high-growth environments, and you're ready to elevate a world-class team, this is your opportunity.

Responsibilities
  • Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals and customer success best practices.
  • Drive customer adoption, retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations.
  • Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
  • Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi-location operations, supply chain challenges, and service-based revenue models.
  • Advocate for customer needs, providing insights to product teams to influence future operational enhancements, particularly in automation, forecasting, and compliance reporting.
  • Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction.
  • Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization.
  • Utilize data-driven insights to refine processes, measure impact, and optimize customer success strategies.


Qualifications
  • 7+ years of experience leading a client success team, with a strong focus on mid-market B2B clients.
  • 5+ years experience managing clients with one or more of the following service offerings: Payments, Bill Pay, Lending, Payroll/Workforce Management
  • Proven ability to build, lead and scale high-performing teams in a high growth environment
  • Experience in strategic planning, process optimization, and change management.
  • Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
  • Ability to leverage analytics and performance metrics to make data-driven decisions.
  • A passion for customer success, innovation, and building long-lasting client relationships in the mid-market space.
  • Strong knowledge of Intuit's financial products a plus


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $143,500 - $194,000
Mountain View, CA $172,000- $233,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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