American Express

Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers

American Express$120K — $150K *
Media
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong experience in partner management and customer success, achieving commercial results.
  • Strategic and consultative sales approach to identify merchant needs.
  • Proven track record of exceeding sales goals while maintaining an active partner pipeline.
  • Excellent communication skills with the capability to engage senior management during presentations.
  • Effective analytical skills to interpret data and provide actionable insights.
  • Ability to simplify complex information for diverse audiences, including executive-level.
  • Strong project management and multitasking skills with attention to detail.

Responsibilities

  • Lead partnerships with merchants to engage new business and grow revenue through Amex Offers.
  • Develop an active pipeline by delivering targeted sales proposals using consultative selling technique.
  • Cultivate and maintain relationships with multi-level executives in merchant advertising.
  • Manage marketing and insights projects from planning through to performance analysis and executive reporting.
  • Leverage digital media sales experience to identify and maximize new advertising opportunities.

Benefits

  • Competitive base salary and bonus incentives.
  • 6% company match on retirement savings plan.
  • Free financial coaching and support for financial well-being.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working arrangements, including hybrid, onsite, or virtual options.
  • 20+ weeks of paid parental leave for all parents, regardless of gender.
  • Free access to global wellness centers with medical staff on-site.
  • Confidential counseling support through the Healthy Minds program.
  • Opportunities for career development and training.
Full Job Description
Job Description

This Senior Manager position is an advertiser-facing subject matter expert responsible for engaging in strategic-level discussions and end-to-end project ownership for Amex Offers engagements. The successful candidate will have experience building and managing a merchant and advertiser pipeline and driving the consultative sales process to identify growth opportunities and effectively develop merchant relationships within their respective portfolio. A strong candidate should be able to leverage business insights to identify new and deepened partnership opportunities and develop strong relationships with senior level marketing, media and advertising contacts. Responsibilities include drafting proposals, working with marketing execution specialists and present robust campaign performance analyses. This role requires focused collaboration both internally and externally across a variety of teams and business partners.

Responsibilities

  • Relationship Management: Lead strategic partnerships with merchants, with a focus on engaging new partners and driving revenue growth through Amex Offers/Ads
  • Consultative Selling: Build an active pipeline of opportunities and deliver compelling sales proposals to drive merchant advertiser engagement by utilizing consultative selling to assess needs, while leveraging industry & marketplace expertise
  • Business Development: Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement
  • Marketing & Insights: Own end-to-end marketing and insights project planning, delivery, and measurement. Develop and deliver presentations to executives at merchant partners
  • Ad Sales Experience: Utilize experience in digital and media ad sales to identify and pursue new advertising opportunities, expand the merchant advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements


Qualifications

  • Strong partner management and/or customer success experience, including a track record of success in nurturing existing relationships with internal and external clients that drive commercial outcomes
  • Strategic thinker with a consultative sales approach
  • Experience meeting and exceeding sales goals while managing an active pipeline of existing partners
  • Strong communication skills and executive presence with the ability to probe/diagnose merchant needs and propose real-time customized solutions across all levels of the organization, internally and externally
  • Effective quantitative skills that enable the analysis of data sets and generation of actionable recommendations with measurable value
  • Experience translating complex, technical information to a non-technical audience and confidently present to senior management both inside and outside the company
  • Strong problem solving, project management, analytical and presentation skills
  • Ability to multitask and prioritize across a portfolio of clients and projects, with high attention to detail
  • Prior experience in media sales or digital advertising
  • Visa Sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

Similar Jobs

More Jobs at American Express

More Media Jobs

Find similar Senior Manager, Customer Success, Sales & Success - Ads and Amex Offers jobs: