Senior Manager, Customer Success - PSO

LifeWorks, Inc. • $110K — $130K *
Toronto, ON M3C 0E3In-Person
Healthcare
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in customer success or account management
  • Proven track record with managing complex partnerships
  • Strong understanding of business models and strategic priorities in a healthcare context
  • Excellent communication skills for diverse audiences, including C-suite
  • Ability to influence stakeholders without direct authority
  • Familiarity with governance practices and performance analysis

Responsibilities

  • Serve as primary contact for significant carrier partner relationships
  • Develop a deep understanding of partners’ business models and dynamics
  • Act as a trusted advisor to identify partnership opportunities
  • Coordinate multiple partner initiatives from start to finish
  • Influence outcomes through cross-functional collaboration
  • Craft and deliver tailored communications for various audiences
  • Establish robust governance practices and reporting protocols
  • Analyze data to recommend strategic improvements

Benefits

  • Collaborative and fast-paced work environment
  • Opportunity to develop key partnerships in the healthcare sector
  • Engagement with senior leadership to advocate for resources and decisions
  • Focus on professional growth within a significant role
  • Involvement in strategic decision-making processes
Full Job Description

What you’ll do
As a Customer Success Executive, you will serve as the relationship lead for TELUS Health's most significant and complex partnerships. You will be the connective tissue between TELUS Health and carrier partners navigating a sophisticated partner ecosystem, mobilizing internal stakeholders across multiple functions, and driving a shared agenda with clarity, diplomacy, and precision. This is an exceptional opportunity for a highly energetic, trusted relationship builder who thrives in a collaborative and fast-paced environment.

Responsibilities

Strategic Partner Relationship Management

  • Serve as the primary point of contact for large, complex carrier partner relationships while maintaining the highest level of client allegiance by developing relationships at all levels within the client organization
  • Develop a thorough understanding of partners’ business model, strategic priorities, and cultural dynamics to position TELUS Health as an indispensable long-term partner
  • Act as a trusted advisor, proactively identifying opportunities to deepen partnerships and address emerging challenges before they escalate.

Project Management & Cross-Functional Leadership

  • Own end-to-end coordination of multiple concurrent partner initiatives managing milestones, risks, and stakeholder alignment at every stage
  • Influence without direct authority to drive outcomes
  • Partner with Senior Leadership to surface key risks and secure the resources and decisions needed to advance the partnership.

Communication, Governance & Growth

  • Craft and deliver clear, compelling communications tailored to audiences from operational working groups to C-suite executives.
  • Establish and maintain a robust governance practices, standing meetings, reporting cadence, and escalation protocols.
  • Analyze partnership performance data, translating insights into strategic recommendations
  • Support proposal development and re-tendering processes; identify opportunities to expand product utilization and uncover new areas of mutual value.

 

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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