Summary:

We are currently seeking a Senior Manager, Customer Success Enablement to lead our Customer Success Enablement function and join our Revenue Enablement team in the United States and Canada.

What your team does

The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We design and deliver onboarding and ongoing programs, run a center of excellence operating model, and partner closely with Sales, Customer Success, Marketing, Product Marketing, and Revenue Operations to turn product launches and go-to-market priorities into field-ready execution. We are a team that runs on curiosity, data, and a genuine commitment to helping people do their best work.

Who you are

You are the leader of our Customer Success Enablement function. You manage a team of enablers who support the full customer lifecycle, from onboarding and launch through adoption, expansion, and retention. You understand how a product story becomes the conversation that grows an account, and you build programs that change what CSMs and support teams do in front of customers.

You are a strong people leader who coaches enablers and CS managers alike, you make decisions from call data and usage data, and you are comfortable owning outcomes in front of senior stakeholders. You thrive in a fast-paced, high-growth environment and are ready to run CS Enablement like your own business.

What you'll work on

• Build and develop a high-performing team of Field Enablement partners who operate as trusted advisors to our Customer Success, Support, and Launch teams.
• Own measurable CS outcomes across the customer success organization, including expansion ARR, multi-product attach, retention, and time to ramp for new CSMs across Success and Support
• Build and run a manager coaching enablement program so CS managers reinforce trained behaviors and enablement lands in customer conversations
• Establish a consistent Gong review rhythm on CS calls to surface coaching themes, objection patterns, and content gaps
• Set and report on OKR-tied performance work that connects enablement investment to retention, expansion, and productivity
• Direct the development of AI-assisted content and role-play certification grounded in real expansion and retention conversations
• Ensure lifecycle and product enablement is tailored by segment and motion rather than delivered one size fits all
• Partner with CS leadership, Product Marketing, Product, Revenue Operations, and the Enablement Operations function to align priorities and protect launch-critical work
• Translate launch playbooks into CS-specific talk tracks for onboarding, adoption, upsell, cross-sell, and multi-product attach
• Establish and regularly measure KPIs to assess the value of CS enablement programs, and recommend innovative solutions as the business evolves

What you may have

• 5+ years of customer success, CS enablement, or related enablement experience, including experience leading or managing a team
• Experience working with enterprise or high-growth SaaS organizations
• Deep understanding of customer success motions such as onboarding, adoption, expansion, and retention
• A track record of tying enablement programs to measurable retention and expansion outcomes
• Strong people leadership skills, with the ability to coach and grow enablers
• Excellent analytical, organizational, and communication skills
• Ability to manage projects from conception to completion and to lead through ambiguity and change
• Excellent strategic, conceptual, and decision-making skills
• Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and coaching

Serious bonus points if you have

• Experience in legal tech or a comparable regulated industry
• Experience enabling expansion, cross-sell, or multi-product attach motions
• Familiarity with Gong, LetterAI, and Salesforce
• Relevant customer success or enablement certifications

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $154,800 to $193,500 to $232,200 USD. There are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.