DOCS Health

Senior Manager Controlled Substances

DOCS Health • $123K — $164K *
St. Paul, MN 55106Hybrid
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Regulatory Compliance, or related field.
  • 8 years of experience in regulatory compliance and/or compliance operations.
  • 3 years of leadership or people management experience.
  • Experience with controlled-substance discrepancies and diversion risks in distribution, pharmacy, manufacturing, or healthcare environments.
  • Hands-on experience managing controlled-substance inventory processes.

Responsibilities

  • Develop compliance policies and procedures to meet federal, state, and international regulations.
  • Lead compliance audit and monitoring programs to identify risks and report findings.
  • Monitor evolving regulatory requirements and develop compliance strategies.
  • Oversee investigations of regulatory violations and ensure documentation of resolutions.
  • Lead compliance training programs to promote regulatory awareness across the organization.
  • Serve as primary liaison with regulatory authorities for inquiries and audits.
  • Direct a high-performing compliance team and set aligned goals.

Benefits

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program.
  • Full Paid Parental and Adoption Leave.
Full Job Description
The Senior Manager Controlled Substances leads the development, implementation, and oversight of policies, procedures, and controls that ensure organizational adherence to federal, state, and international regulatory requirements. This role manages a compliance team, sets annual strategic direction, and partners with internal and external stakeholders-including regulators-to mitigate risk and advance an effective, data driven compliance program. The Senior Manager Controlled Substances serves as a subject matter expert and escalation point for complex compliance issues requiring expert judgment.

Essential Functions
  • Develops, implements, and oversees compliance policies, procedures, and internal controls to ensure alignment with applicable laws, regulations, and industry standards, including state and federal controlled substance regulations.
  • Leads the organization's compliance audit and monitoring program, ensuring proactive risk identification, timely issue remediation, and accurate reporting of findings to leadership and relevant stakeholders.
  • Monitors emerging and evolving regulatory requirements, interprets legislation, and develops strategies and action plans to ensure organizational compliance domestically and internationally.
  • Oversees investigations of alleged misconduct, regulatory violations, or unethical behavior, ensuring impartial fact finding, documentation, resolution, and appropriate follow up actions.
  • Provides strategic leadership in compliance training, developing and delivering training programs to strengthen regulatory awareness, operational compliance, and accountability across the organization.
  • Serves as a primary liaison with regulatory authorities, responding to inquiries, coordinating regulatory submissions, and facilitating inspections or audits.
  • Directs and develops a high performing compliance team, including staffing decisions, performance management, coaching, and establishing goals aligned with functional and organizational priorities.
  • Collaborates cross functionally with Legal, Operations, Sales, Supply Chain, and other business areas to provide compliance guidance, support business initiatives, and embed compliance into operational processes.
  • Oversee ARCOS reporting and suspicious order monitoring to ensure full compliance with DEA reporting mandates and diversion control requirements, including accuracy, timeliness, and investigative follow through on detected anomalies.
  • Direct and coordinate investigations involving controlled substances, including suspected diversion, loss or theft events, suspicious order patterns, and discrepancies. Coordinate DEA Form 106 filings and collaborate with DEA field offices as needed.
  • Ensure full compliance with controlled substance operational requirements governing the receipt, storage, distribution, transportation, inventory, and disposal of controlled substances across all Company locations, including oversight of required records, inventories, and operational safeguards designed to prevent diversion.
  • Comply with Company and department policies and standards; performs other duties as assigned


People Management

  • Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties
  • Ensures direct reports are aware of and follow ethical business practices and Company's Code of Conduct to maintain a supportive and productive working environment.


Minimum Requirements

  • Bachelor's Degree in Business, Regulatory Compliance, or related field, or an equivalent combination of education and experience or equivalent education and/or experience
  • 8 years of experience in regulatory compliance and/or compliance operations
  • 3 years of leadership or people management experience
  • Experience investigating controlled-substance discrepancies, diversion risks, theft/loss events, or suspicious order activity, preferably within a distribution, pharmacy, manufacturing, or healthcare environment
  • Prior hands-on experience managing or supporting controlled-substance inventory processes, chain-of-custody controls, vault/secure storage practices, and transportation compliance


Preferred Requirements
  • Master's Degree in a regulatory, legal, business, or healthcare-related field
  • Experience leading compliance programs within multi-site or enterprise environments
  • Familiarity with regulatory reporting platforms, auditing systems, and compliance
  • Experience in compliance programs involving controlled substances


Skills and Abilities
  • Deep expertise in federal and state regulations governing controlled substances, including compliance requirements for purchase, sale, and distribution.
  • Demonstrated ability to design and manage internal audit and monitoring programs using data and analytics consistent with regulatory expectations for effective compliance programs.
  • Strong project management and collaboration skills, with the ability to lead cross functional initiatives and facilitate multidisciplinary meetings.
  • Proven ability to operate effectively in a fast-paced, sales-driven organization with competing priorities.
  • Solutions oriented mindset with the ability to present options and recommendations that support business goals while maintaining compliance integrity.
  • Strong judgment and ability to manage highly sensitive and confidential information.
  • Advanced analytical and problem solving skills, including experience navigating ambiguous or complex regulatory situations.
  • Excellent communication and advocacy skills, with the ability to influence and engage stakeholders at all levels.
  • Strong negotiation, consultation, and facilitation skills with the ability to interact effectively with regulators and internal business partners.
  • Demonstrated ability to build and maintain effective working relationships internally and externally.
  • Ability to lead and develop a team, drive performance accountability, and foster a collaborative, high trust environment.
  • Effective decision making, time management, and prioritization skills.
  • Expert-level knowledge of DEA and state-controlled substance regulations, including ARCOS reporting, suspicious order monitoring, required records, inventories, and diversion prevention standards-along with the ability to interpret, apply, and operationalize these requirements across distribution and supply chain environments
  • Advanced ability to lead investigations and oversight activities related to controlled substances-including suspected diversion, loss/theft events, inventory discrepancies, and anomalous order patterns-and to collaborate effectively with DEA officials, regulators, and internal stakeholders to ensure appropriate escalation, remediation, and compliance outcomes


Physical and Cognitive Demands

  • Communicate/Hearing
  • Communicate/Talking
  • Learn New Tasks or Concepts
  • Make Timely Decisions in the Context of a Workflow
  • Complete Tasks Independently
  • Maintain Focus
  • Remember Processes & Procedures
  • Stationary Position (Seated)
  • Vision


What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program


The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$123,200.00 - $164,333.33

About DOCS Health

Dentrust Optimized Care Solutions provide direct and on-location health services through fixed-clinic settings, mobile treatment centers, telemedicine, portable deployment models, emergency response, case management, and a variety of comprehensive health, dental, and specialty care.

DOCS Health Careers

Joining DOCS Health presents an unparalleled opportunity to become part of a leading team of professionals dedicated to healthcare excellence. DOCS Health is renowned for its commitment to innovation, leadership in the medical field, and a culture that actively supports diversity and professional growth.

Explore Job Opportunities

DOCS Health offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is seeking a position in healthcare administration, patient care, or medical research, DOCS Health provides a platform where career aspirations turn into reality.

Internship Programs

For those at the beginning of their professional journey, DOCS Health’s internship programs offer a robust foundation in the healthcare industry. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that enhance their skills and expand their understanding of the medical field.

Employment Benefits

Choosing a career at DOCS Health means access to outstanding benefits. The company is committed to the well-being of its team members, offering comprehensive health benefits, retirement plans, and generous paid time off. Additionally, employees enjoy continuous learning opportunities through professional development and diversity training programs.

Cultivating a Culture of Growth and Innovation

At DOCS Health, fostering a culture of growth and innovation is paramount. The company encourages its team to pursue innovation in every task and project. With a supportive network and access to cutting-edge technology, team members can explore new ideas and approaches, driving forward the standards of healthcare.

Leadership and Development

Leadership development is a cornerstone of DOCS Health’s commitment to its employees. Through targeted training and real-world application, employees enhance their leadership skills, preparing them for advanced roles within the company. This focus on leadership cultivates a team that is ready to meet challenges and excel in their careers.

Networking and Professional Development

Networking opportunities abound at DOCS Health, with numerous events and platforms that connect employees with industry leaders and peers. These interactions are vital for professional growth and innovation, offering insights and opportunities that are integral to career advancement.

Hiring Process

The hiring process at DOCS Health is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and expectations. Interested candidates should prepare their resume to reflect relevant experience and skills, tailored to the position they are applying for.

Join the DOCS Health Team

Explore the career pages and current job listings to find where skills and interests align with the needs of DOCS Health. Positions are available for those passionate about making a difference in healthcare and eager to join a team that values hard work and creativity.

Stay Connected with DOCS Health Careers

Keep up to date with the latest from DOCS Health by following the careers blog. Gain insights from insiders, learn about new job openings, and get tips for your next interview or networking event.

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Learn more about DOCS Health
Size
251 employees
Industry
Healthcare
* Ladders Estimates

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